Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Organizational Learning Needs Analysis: Learning Stakeholder Interview Guide
An organizational learning needs analysis is a formal assessment of all the learning needs that an organization has. It is typically conducted by the learning and development…
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Tools & Templates|
Organizational Learning Needs Analysis: Results Summary Template
An organizational learning needs analysis is a formal assessment of all the learning needs that an organization has. It is typically conducted by the learning and development…
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Tools & Templates|
Organizational Learning Needs Analysis: Capability Gap Worksheet
An organizational learning needs analysis is a formal assessment of all the learning needs that an organization has. It is typically conducted by the learning and development…
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Tools & Templates|
APQC’s Editable Use Case Scenario Template
Scenario planning can help a knowledge management team understand its internal customers and their goals and challenges, determine how existing tools and approaches can be…
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Tools & Templates|
APQC’s Use Case Scenario Template and Examples
Scenario planning can help a knowledge management team understand its internal customers and their goals and challenges; determine how existing tools and approaches can be…
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Tools & Templates|
T&E Reimbursement Processing Groups, Events, and Certifications
APQC created this list of professional associations, conferences, certifications, and training as a resource for those engaged in reimbursing Travel and Entertainment (T&E)…
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Tools & Templates|
T&E Expense Reimbursement Processing Glossary of Key Terms
APQC created this glossary of terms to help those newer to Travel and Entertainment (T&E) expense reimbursement processing and those benchmarking their T&E processes by…
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Tools & Templates|
Learning & Development Outsourcing: Vendor Selection Tool
You have decided to outsource some aspect(s) of learning and development (L&D) and are ready to begin the vendor selection process. Use this tool to gather information to…
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Tools & Templates|
Learning & Development Outsourcing: Vendor Selection Tool Editable Template
You have decided to outsource some aspect(s) of learning and development (L&D) and are ready to begin the vendor selection process. Use this template to gather information to…
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Tools & Templates|
Desktop Procedure Template
A desktop procedure is a document that details, step-by-step, how an activity or task is done from start to finish by a specific staff member. This type of documentation is…
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Tools & Templates|
Interactive Credit Tune-Up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's credit tune-up diagnostic highlights recent Open Standards…
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Tools & Templates|
Interactive Invoicing Tune-Up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's Invoicing Tune-Up Diagnostic highlights recent Open Standards…
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Tools & Templates|
Knowledge Management FAQ
This guide answers the questions APQC hears most often related to knowledge management (KM). This page also links to FAQs for key topics within KM, such as strategy and…
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Tools & Templates|
Knowledge Management Strategy and Program Development FAQ
This guide answers the questions APQC hears most related to knowledge management (KM) strategy and program development.Related Resources:Knowledge Management FAQCommunities…
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Tools & Templates|
Communities and Networks FAQ
This guide addresses the most commonly asked questions APQC hears about communities of practice, also known as networks.Related Resources:Knowledge Management FAQKnowledge…
Measure Spotlight Results
(1 - 5 of 3567 Results)Business entity revenue per business entity FTE
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
Total cost of continuing operations as percentage of revenue
First contact resolution rate for your HR service center
Cost of goods sold as a percentage of revenue
