Resource Library

How to Establish a Value Path Template

This tool links process performance, business outputs, and organizational goals in support of value creation. Simply put, a value path ensures a direct link from an…

How to Establish a Value Path

Organizations can leverage numerous approaches from the quality discipline to support their process improvement efforts. For the first step in identifying improvement…

Knowledge Management (KM) Glossary

In this glossary, you will find definitions of useful terminology related to Knowledge Management (KM). This tool is designed to help you understand some of the key concepts…

Process Definition Document and Template

This template walks you through how do define and build a process. Activities include addressing: roles, activities, deliverables, and interdependencies within the process…

Failure Modes and Effects Analysis Template

With highly technical processes, systems and technologies have multiple failure modes. How can it fail? What can go wrong with it? Have you ever looked at that systems view…

20 Questions to Ask Yourself When Developing a KM Business Case

Creating or evaluating a business case for Knowledge Management (KM) can be challenging. In any case, this tool provides 20 questions that will assist you in this process…

Common Process Management Roles

To retain market share, evolve, and adapt, organizations need a strong foundation in process management. This foundation is not built on the processes themselves—after all,…

HR Transformation Roles and Responsibilities Example

Part of APQC’s HR Transformation Toolkit Collection, this example lays out core HR transformation team roles and associated responsibilities. Use this example along with APQC…

HR Transformation Vision and Guiding Principles Template

Part of APQC’s HR Transformation Toolkit Collection, this template can be used to define the vision and principles that will guide your organization’s HR Transformation…

HR Transformation Vision and Guiding Principles Example

Part of APQC’s HR Transformation Toolkit Collection, this is an example of the vision and guiding principles for a hypothetical HR transformation effort. Use this example,…

HR Transformation Future State Action Plan Template

Part of APQC’s HR Transformation Toolkit Collection, this template is a guide to creating action plans for implementing your HR transformation initiatives. For additional…

HR Transformation Business Case Template

Part of APQC’s HR Transformation Toolkit Collection, this template can be used to create a business case that will help you secure leadership approval for your HR…

HR Transformation Current State Assessment Approaches

Part of APQC’s HR Transformation Toolkit Collection, this tool provides a menu of approaches that an organization can use to assess the current state of its HR function. For…

HR Transformation Current State Assessment Report Template

Part of APQC’s HR Transformation Toolkit Collection, this report template can be used to communicate the results of your organization's current state of HR assessment. For…

HR Transformation Current State Assessment Report Example

Part of APQC’s HR Transformation Toolkit Collection, this is a current state assessment report for a hypothetical HR function. Use this example, along with APQC’s HR…