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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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  • Tools & Templates
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    Lock How to Develop an HR Business Case

    Find out what APQC’s Open Standards Benchmarking research has to report regarding HR's use of formal business cases. Then learn how to craft an effective HR business case-…

  • Tools & Templates
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    Lock Bubble Chart

    A bubble chart is a modified scatter diagram that displays three dimensions of data which helps visualize and determine whether three or more variables have an effect on each…

  • Tools & Templates
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    Lock Using a RACI Chart

    Whether designing a new process or improving an existing one, process analysis is an essential skill to help select the most appropriate opportunities for improvement and…

  • Tools & Templates
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    Lock Tornado Diagrams

    Tornado diagrams, also referred to as tornado plots or charts, are modified vertical bar charts. Tornado diagrams are used to determine the importance of the variable on the…

  • Tools & Templates
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    Lock Sentiment Analysis

    Sentiment analysis is an example of content/text analysis. Sentiment analysis is an analysis of human feelings, attitudes, opinions, and/or emotions in online (such as Google…

  • Tools & Templates
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    Lock Brainstorming

    Brainstorming is a technique for generating creative ideas and solutions through group discussion. This article explains some techniques for effective brainstorming.

  • Tools & Templates
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    Lock Organizational Network Analysis

    Social network analysis, sometimes call organizational network analysis, examines knowledge flows and patterns of interaction in order to suggest changes and improvements to…

  • Tools & Templates
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    Lock Bar and Line Charts

    Bar charts and line graphs are graphical representations that compare data from similar data sources. This article explains when to use them and includes some examples.