Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.Â
Looking for something specific?
Ask us-
Reports & White Papers|
Measuring Customer Service
In 2023, APQC conducted research, sponsored by Esker Inc., that took a detailed look at the top KPIs organizations employ to measure customer service and order management…
-
Reports & White Papers|
Manufacturing Flexibility and Transparency: Cross-Industry Report
In 2022, APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience…
-
Reports & White Papers|
Sourcing and Supplier Flexibility and Transparency: Cross-Industry Report
In 2022, APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience…
-
Reports & White Papers|
Logistics Flexibility and Transparency: Cross-Industry Report
In 2022, APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience…
-
Reports & White Papers|
Adaptive Supply and Demand Planning: Cross-Industry Report
In 2022, APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience…
-
Reports & White Papers|
Monitoring, Sensing, and Preparing for Supply Chain Risks: Cross-Industry Report
In 2022, APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience…
-
Reports & White Papers|
Engineering and Product Design Flexibility and Transparency: Cross-Industry Report
In 2022, APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience…
-
Reports & White Papers|
HR Shared Services: Survey Report
Whether you are setting up an HR shared services organization for the first time or looking to optimize an existing HR shared services operation, this report will provide key…
-
Reports & White Papers|
People of Process Management 2023: Survey Report
In July 2023, APQC conducted its “People of Process Management” survey to gain insight on the people who support process management work.This report summarizes the…
-
Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
-
Reports & White Papers|
The Future of Finance Talent: Enabling a Future-Focused Talent Management Strategy
The finance function is evolving in many organizations as finance leaders look to add higher-value services to their traditional focus on administration and compliance. With…
-
Reports & White Papers|
Beyond the Budget: How Finance Can Help Build Strategic Success
Like other support areas such as HR and IT, the Finance department in many organizations has evolved in recent years to take on a more strategic role in helping reach…
-
Reports & White Papers|
APQC's Process Maturity Model
Process audits help organizations to evaluate the health of a specific process or process group. Most often, they are used to determine critical gaps in understanding,…
-
Reports & White Papers|
Best Practices in Applying Process Frameworks: 2021 Survey Report
In July 2021, APQC conducted its bi-annual Best Practices in Process Frameworks survey to learn how organizations are using process frameworks, the common adoption practices,…
-
Reports & White Papers|
Evolution of Benchmarking: A Supply Chain Perspective
Benchmarking has been and continues to be one of the most popular management tools. There is a critical need to look towards the future and understand how it will continue to…
Measure Spotlight Results
(1 - 5 of 3486 Results)Total company employee FTEs served per change management/training FTE
Total customer (employee + retiree) FTEs served by HR shared services center per HR FTE
Total requisitions per North American HR shared services center recruiting/staffing specialist FTE
Total hires handled per North American HR shared services center recruiting/staffing specialist FTE
Total company employees served per North American HR shared services center workforce administration specialist FTE
