Resource Library

2023 Excellence in KM Showcase: Unveiling Insights from High-achieving KM Programs

In this webinar, you will learn about APQC's Excellence in Knowledge Management program (EiKM) , and Knowledge Management Capability Assessment Tool and hear from two…

Unlocking Automation Excellence: Workato's Journey with APQC's PCF®️ as the Ultimate Foundation

Over the past decade, there have been rapid advancements in enterprise automation technology, leading to significant market adoption. To better assist its customers on their…

How to Leverage Process Frameworks

APQC's recent Best Practices in Process Frameworks 2023 survey revealed that almost three-fourths of organizations use a process framework. Process frameworks help…

Back to School Edition: KM Essentials Never Go Out of Style!

In this webinar, APQC's Lynda Braksiek and Cindy Hubert discuss the components of a successful Knowledge Management program. They cover the Knowledge Flow Process Framework,…

Supply Chain Benchmarking: What, Why, and How

APQC's Senior Principal Research Lead for Supply Chain Management, Marisa Brown, shared actionable insights into supply chain benchmarking and its benefits. Hear about…

How to Leverage APQC's KM Maturity Assessment

In this webinar, APQC's Darcy Lemons and Lynda Braksiek provide an overview of APQC's Knowledge Management Capability Assessment Tool and the process for getting started…

People, Process, Purpose: Cornerstones of Sustainability

Sustainability is a topic that is often described as the next wave of global economic transformation and the next corporate frontier. And while sustainability is also…

Order Management Landscape Challenges

In these June 2023 webinar presentation slides, APQC asks how to evaluate the end-to-end order management landscape. This includes analyzing the people, processes, tools and…

Managing Process Knowledge

APQC's Jeff Varney, Cindy Hubert, and Lynda Braksiek share valuable insights from the 2023 conference and the latest research into aligning processes and knowledge management…

The Art of Managing Processes within Management Systems

Improvement of a process and maintaining a process framework is often a responsibility given to Business Process Analysts, Process Engineers and Business Excellence Managers…

2023 Pulse Check: Top KM Priorities & Predictions

Over the past few years, knowledge management (KM) has undergone significant changes and is now driving innovative approaches to address pressing business needs. KM teams are…

Accessing Knowledge and Facilitating Data-Driven Decisions Using Microsoft Power Platform

Data is useless if no one can find it. So how can organizations ensure the right data is easily accessible when staff needs it most? For intellectual property law firm, Fish…

The Hidden Superpowers of Project Managers and How To Best Tap Into Them

Sometimes a project manager can feel like Peter Parker—undervalued and underestimated, at least until transformation is required. At that point, astute project managers…

Transforming the Employee Experience at Northshore Edward-Elmhurst Health

This session gave participants a look at how focusing on the team member experience at  Northshore Edward-Elmhurst Health resulted in streamlined processes and more…

How AI Can Revolutionize Enterprise Search: Insights from Sinequa

Scott Parker from Sinequa presented an overview of how generative AI and other emerging search technologies can improve enterprise search systems, enabling employees to…