
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
The Essentials of Knowledge Transfer (Slides)
In this interactive session, part of APQC’s “KM Essentials” series, experts Lynda Braksiek, Cindy Hubert, and Darcy Lemons guided participants through a framework for…
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Presentation Slides|
2025 Supply Chain Priorities, Challenges, and Trends
These presentation slides correspond to a February 2025 webinar where Marisa Brown, APQC's Senior Principal Research Lead for Supply Chain Management, presented insights and…
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Presentation Slides|
2025 Financial Management Priorities and Challenges: Webinar Slides
At the close of 2024, APQC's financial management group conducted its annual survey to understand the common challenges and priorities of finance proffesionals in 2025. In…
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Presentation Slides|
What to Expect in Process and Performance Management in 2025
At the close of 2024, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2025…
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Presentation Slides|
Top Knowledge Management Priorities & Trends for 2025
In this webinar, we explored the transformative world of knowledge management (KM) amidst the rapid advancements in technology. This session was led by APQC's Lynda Braksiek…
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Presentation Slides|
How Organizations Identify, Prioritize, and Sustain Process Improvement Efforts
According to APQC's research, 86% of organizations prioritize continuous improvement at their organization. In this webinar, APQC's Madison Lundquist discusses the practices…
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Presentation Slides|
Introduction to HR Strategy Measures
During the fifth of a 7-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure HR strategy, reviews 6 of the…
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Presentation Slides|
2024 Year in Review: APQC Supply Chain Research
In these webinar presentation slides, Marisa Brown, APQC's Senior Principal Research Lead for Supply Chain Management, reflected on key supply chain themes in 2024. Some…
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Presentation Slides|
Setting the Stage for Tomorrow Through Finance Shared Services
APQC’s Principal Research Lead for Financial Management, Kelley Pruetz, co-hosted a webinar with Brad DeMent and Trey Robinson, partners in ScottMadden’s Corporate & Shared…
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Presentation Slides|
Unlocking the Synergy: Knowledge Management and AI
In this "showcase" webinar, we dove into the powerful partnership between knowledge management (KM) and AI. APQC's Lynda Braksiek welcomed Ian Hook, Joseph Pisari, and…
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Presentation Slides|
Introduction to Rewards & Retention Measures
During the fourth of a 7-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure rewards and retention,…
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Presentation Slides|
Assessing Change Readiness: A Risk Mitigation Practice for Project Success
Ever had a change announced only for it to fall flat once getting started? Have you assigned dedicated resources only to discover that they're no longer available when you…
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Presentation Slides|
Three Steps to Innovation Capability
What makes a leader innovative? How do they enable their organizations to innovate? Microsoft’s Satya Nadella, Panera’s Ron Shaich, and Levi’s Chip Bergh are some of the 50…
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Presentation Slides|
Accounts Receivable Research Highlights
In this webinar, Kelley Pruetz, APQC's Principal Research Lead for Financial Management, shared highlights from current state of accounts receivable (AR). Organizations can…
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Presentation Slides|
Practices That Drive BPM Program Success
According to APQC's research, 97% of organizations prioritize business process management (BPM) at their organization. In this webinar, APQC's Madison Lundquist discusses the…