Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In this episode, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviews Travis Ellinger (Vice President of Advisory Services, MS…
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Podcasts|
Making Change Management Mindful (Part 4) - How to Train and Engage Employees in the Change
This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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Podcasts|
5 Essential Truths to Become a KM Powerhouse
In this podcast, Brittnee Dixon, research manager at APQC, and Cindy Hubert, the executive director of client services at APQC, discuss five truths that can help you achieve…
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This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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Podcasts|
A Portrait of Successful DEI
On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss what a utopian DEI program…
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Podcasts|
Can You Measure DEI?
On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss if DEI can be measured,…
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On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss the best ways to get every…
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Podcasts|
Optimizing Customer Service Podcast
On this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service…
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The past few years have seen major disruptions in the world of work, and one result is the growing gap between how managers and employees think about productivity. One result…
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Podcasts|
How to Unlock the Power of Neurodiversity
On this podcast, APQC’s Sharae Celestine talks with LaTrina Collins-Craig, a licensed professional counselor and the co-founder C&C Wellness Center about neurodiversity and…
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On this podcast, APQC’s Carla O’Dell talks with Ed Hoffman, former Chief Knowledge Officer at NASA, about how to infuse human skills and knowledge into project management…
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On this podcast, APQC’s Mercy Harper talks with Sara Nash, Senior Consultant at Enterprise Knowledge, about the steps knowledge management (KM) teams need to build knowledge…
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On this podcast, APQC’s Mercy Harper talks with Enrique Alvarez, co-founder and managing director of Vector Global Logistics, about current-state challenges and solutions in…
Measure Spotlight Results
(1 - 5 of 3567 Results)Business entity revenue per business entity FTE
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
Total cost of continuing operations as percentage of revenue
First contact resolution rate for your HR service center
Cost of goods sold as a percentage of revenue
