Resource Library

Cycle Time to Complete the Annual Budget

For many organizations, budgeting season means headaches, delays, frustration, and grandstanding across multiple budgetary drafts. But the creation of your annual budget does…

Working Towards the Future: Professional Development for Process People

One thing is very clear: process management is more important than ever and its role and the people who work within it are evolving. But how do the people of process evolve…

The Current State of HR Shared Services

Based on the sixth cycle of APQC and ScottMadden's HR Shared Services Survey, this infographic highlights current HR shared services practices and performance outcomes. Find…

Benefits of a Centralized Chart of Accounts

Centralizing the set up and maintenance of the chart of accounts is an APQC best practice for Accounts Payable. The centralization creates an internal control. In addition,…

Boosting New Employee Retention

Every organization is going to experience at least some voluntary turnover from new employees, and the reasons why it happens are not always within an organization’s control…

Driving Effectiveness: Purpose and Value of BPM Programs

Business process management (BPM) teams are an invaluable resource for organizations. Whether they are focused on establishing a continuous improvement culture, executing…

Information Maturity Yields Business Benefits in Logistics

Organizations need to ensure that they have processes in place to maintain data cleanliness, consistency, and governance before they can reap the benefits of technology. APQC…

Putting Process Frameworks to Work

A process framework is a tool organizations use to support their process and organizational improvement efforts. The most common reason that people use process frameworks is…

Challenges Faced with Adopting a Process Framework

Although the benefits of process frameworks are numerous, they are not without their challenges. Most frameworks require some modifications to account for differences in…

Using Process Frameworks: Comparative from 2019, 2021, 2023

Process frameworks help organizations on their process journeys. At their core they are a list of all the common processes organizations conduct and can be used for an array…

Customer Journey Maps: Driving End-User-Focused Improvement

Customer journey maps are one technique organizations use to merge customer-centricity, data, and process to drive improvements. This infographic helps organizations better…

A Smaller IT Headcount is Not Necessarily Better

When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. When it comes to IT, however,…

Top 5 Reasons to Manage Process Knowledge

Standardized, well-documented, and optimized business processes and knowledge management are essential for effective organizational function. Collaboration between process…

How to Overcome Barriers to Managing Process Knowledge

Effective organizations require standardized, well-documented, and optimized business processes and knowledge management. However, process and KM teams often operate…

Key Roles Involved in Managing Process Knowledge

For an organization to function effectively, standardized, well-documented, and optimized business processes and knowledge management are essential. Although process and KM…