Resource Library

Planning and Management Accounting Practice Spotlights

APQC prepares cross-industry views of key performance indicators as well as industry-specific views. But APQC members always want to gain a sense of how relevant peers…

Measuring Customer Service

In 2023, APQC conducted research, sponsored by Esker Inc., that took a detailed look at the top KPIs organizations employ to measure customer service and order management…

IT Organization Performance Key Benchmarks

Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…

IT Organization Performance: Practices Reports

This collection provides cross-industry and industry-specific content summarizing practices related to IT strategy and governance, methodologies and processes, focus areas,…

Understanding Information Technology Benchmarks and Best Practices

This collection is your road map to success in managing information technology efficiency and effectiveness. The content within will teach you about key performance…

APQC's Process Excellence Assets

This is a collection of APQC's process excellence assets, that work together to empower process professionals and their organizations.

Human Capital Metrics of the Month

Each month, APQC features a metric (cost, productivity, efficiency, cycle time, or supplemental) from our Open Standards Benchmarking® human capital management research. This…

The Future of Finance Talent

Finance functions are evolving, looking to add higher-value services to their traditional focus on administration and compliance. With this shift, many are recognizing the…

Applying End-to-End Processes

An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…

2023 Knowledge Management Webinars

APQC hosts regularly scheduled knowledge management (KM) webinars to engage members and foster connections. Some of these events feature internal KM subject matter experts …

Managing Process Knowledge

Business processes and associated knowledge are essential to an organization's effective operation. Process and KM teams aim to document, standardize, and optimize how work…

On-Demand Knowledge Management Webinar Collection

In this master collection of on-demand KM webinars, you can access recordings, presentation slides, and summaries from past webinars conducted in 2023, 2022, 2021, 2020, &…

2023 Process and Performance Management Webinars

APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For…

End-to-End Process Maps and Measures

An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…

Planning and Management Accounting Key Benchmarks

Prepared using data from APQC’s Open Standards Benchmarking in planning and management accounting, these documents highlight financial management planning and management…