Resource Library

Series: The Building Blocks of Innovation Capability

Amidst the rapid pace of change in today’s business environment, innovation has never been more important. Stephen Wunker (Managing Director, New Markets Advisors and co…

APQC's Knowledge Management Essentials

APQC's Knowledge Management Essentials series curates introductory content, best practices, and tools and templates for key KM topics. Use these collections to learn about KM…

KM Essentials: Knowledge Transfer

This “KM Essentials” collection explains why organizations should capture and transfer critical knowledge, along with techniques and best practices for doing so. The…

2025 Knowledge Management Webinars

APQC takes pride in hosting regular webinars on knowledge management (KM) to provide its valued members with engaging and informative experiences that foster connections and…

2025 Supply Chain Management Webinars

APQC hosts supply chain management (SCM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls,…

Customer Invoicing and Credit Key Benchmarks

Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this collection highlights financial management customer invoicing and credit…

Understanding Credit and Collections Benchmarks and Best Practices

This collection features Credit and Collections data and practices from APQC's Open Standards Benchmarking® surveys for Accounts Receivable and Customer Credit and Invoicing…

Financial Management Key Benchmarks: Cross Industry

Featuring data from APQC's Open Standards Benchmarking® this collection houses the cross industry level of every finance Key Benchmark article APQC offers.  Industry specific…

How to Apply Process Frameworks

This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®. 

Process Mapping Basics

This content collection offers valuable insights to help you understand the differences between process maps, models, and frameworks. It guides you through the application of…

How Process Programs Stack Up 2024

According to APQC's research, 97% of organizations prioritize process management at their organization. Organizations are busy implementing long-term changes to future-proof…

Building the Business Case for Process Management

Organizations are often looking to make a business case for setting up a process management program. This collection contains content that discusses the return on investment…

Process Management Basics

The items in this collection explain the essential elements of process management. Based on APQC's experience helping organizations implement process-based management…

APQC's Seven Tenets of Process Management in Depth

Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…

Process in Times of Disruption

Process management is the foundational bedrock that organizations can rely on not only in good times, but also in in times of crises and turmoil. More pointed, it provides…