
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
How Sushi Express Leveraged Digital Technology to Build a Business Platform Extending Their Footprint in Asia
Sushi Express Group, a leading brand in the QSR (Quick Service Restaurant) sector, faces rapidly changing market demands and an increasingly competitive environment. As a…
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In an interview with APQC, Head of Product Development KM Team Saju Sadasivan and Principal Data Sciences Product Lead Ella Cronin shared the change management strategies and…
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Cargill, a multinational organization based in Minnesota, is one of the largest privately held corporations in the United States. The organization’s 160,000 employees work…
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Collins Aerospace is among the world’s largest suppliers of aerospace and defense products. Headquartered in Charlotte, North Carolina, the company operates more than 250…
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Case Study|
Setting KPIs that Resonate: WorkSafeNB Case Study
WorkSafeNB, based in New Brunswick, Canada, provides no-fault accident and disability insurance for New Brunswick employers and their workers under the Workers’ Compensation…
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Case Study|
Achieving Process Clarity at Wonderful Citrus
With roots in California agriculture and divisions in South Texas and Mexico, Wonderful Citrus is a 75-year-old grower and shipper of citrus fruits. Vanessa Harikul (Director…
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Sunflower Electric Power Corporation is a member-owned and governed electric utility cooperative headquartered in Hays, Kansas. They initially encountered resistance to…
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Change management is critical for instilling new behaviors and making sure they stick to help drive sustainable improvements. But there are plenty of factors that can…
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The North Atlantic Treaty Organization (NATO) is an international political and military alliance of 32 nations. The NATO Communications and Information Agency (NCI Agency)…
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Case Study|
Evolving Excellence in KM at Cognizant
Cognizant is a leading professional services company focused on transforming clients' business, operating, and technology models for the digital era. APQC spoke with…
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Case Study|
KM Innovation at PTTEP
PTT Exploration and Production Public Company Limited (PTTEP) is the national petroleum exploration and production company of Thailand. Their main goal is to become the…
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Ogletree Deakins specializes in labor and employment law with more than 950 attorneys in 55 offices across North America and Europe. They handle legal matters for various…
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The Tata Group is an Indian multinational conglomerate headquartered in Mumbai with products and services in over 150 countries and operations in 100 countries across six…
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Case Study|
Maintaining Excellence Through Change at Mercer
Mercer is a global professional services company providing organizations with solutions that meet the personal, professional, and financial needs of their employees. They…
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In August of 2023, APQC’s Madison Lundquist (Principal Research Lead, Process and Performance Management) interviewed Natalia V. Zabolotnii (Director of Strategy,…