Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In this article, APQC reviews HR costs as a percentage of selling, general, and administrative (SG&A) costs and highlights some factors that are important to consider for the…
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In this article, APQC reviews cross-industry data on involuntary terminations and discusses partnerships between HR and the business as a critical success factor for managing…
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In this article, APQC reviews cross-industry data on the percentage of positions filled by internal candidates, provides benchmarking guidance to help you better assess your…
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In this article, APQC reviews cross-industry data on middle managers as a percentage of total business entity employees, discusses why there is no “right” number of managers…
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Effectively demonstrating the value of learning for employee performance and business outcomes is a longstanding challenge for HR. There are numerous factors at play, many of…
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Recent years have seen unprecedented levels of transformation and disruption in the global business environment. Technological advances, a shift to remote work, and the…
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Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
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Articles|
Leading Change and Preventing Change Fatigue
Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
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Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
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Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
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Regular meetings and ‘drop-in clinics’ offer a venue for treating employees’ ‘collaboration ailments' at Port Houston, operator of one of the nation’s largest shipping ports…
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In this presentation session, Luis R. Solano (Manufacturing Industry Lead, Google) and Aaron Blythe (Customer Engineer, Google Cloud) discussed how they have seen AI…
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To gain visibility into how their business processes fit together and how they can be improved, organizations are increasingly turning to enterprise architecture solutions to…
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Benchmarking is a practice that enables organizations to create a data-driven foundation for decision-making, provides context around performance to help identify…
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Articles|
Overall Sales Forecast Accuracy
To strengthen financial health, look for ways to incrementally improve the accuracy of your sales forecasts.Equipped with a reliable, accurate sales forecast, leaders can…
Measure Spotlight Results
(1 - 5 of 3602 Results)Cost of goods sold as a percentage of revenue
Business entity revenue per business entity employee
Business entity revenue per business entity FTE
Selling, general, and administrative (SGA) costs per business entity employee
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
