Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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With a career spanning more than four decades, Carla O’Dell has made numerous lasting contributions to the field of knowledge management (KM). While she’s seen a lot of…
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Last year, APQC surveyed over 600 finance leaders across industries and regions to find out how their organizations are using AI and supporting its adoption in financial…
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Training & Development Efficiency
An efficient training and development process is one that delivers quality learning experiences and valuable learning outcomes in ways that are less labor- and time-intensive…
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Training & Development Productivity
When training and development employees are more productive, they can handle a greater volume of work, support a larger workforce, and meet a greater number of learning needs…
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Training & Development Cost
Training and development leaders are tasked with stretching their budgets to meet mounting organizational learning needs. Monitoring spending is essential to ensuring that…
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Training & Development Cycle Time
As technology and innovation shorten the self-life of worker skills, the ability to promptly close skills gaps is something that organizations need to continuously monitor…
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When looking to improve learning and development (L&D) or set up an L&D dashboard, organizations want to know: What are the most important learning and development (L&D)…
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Training & Development Tune-up Diagnostic
Demand for training and development is growing as employers seek to upskill and reskill employees to keep pace with emerging technologies such as generative AI. APQC research…
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If you’re watching turnover rates increase and struggling with how to retain employees, you’re not alone. Through a recent survey of more than 600 workers, we found that at…
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Total Cost of Supply Chain Planning
Supply chain planning begins with a solid understanding of organizational and business strategy and then translating that strategy into the full spectrum of supply chain…
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Supply Chain Planning Tune-Up Diagnostic
Examine the four essential metrics included in this diagnostic to ensure that your supply chain planning practices will keep you running ahead of the competition. APQC's…
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Don't Forget Your Remote Employees: Boosting Engagement and Inclusion for Your Virtual Team
If you’re looking to boost employee engagement, it’s important not to forget your remote employees. Contrary to popular stereotypes, it’s highly unlikely that remote…
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Benchmarking Cash-to-Cash Cycle Time
Data from APQC's Open Standards Benchmarking in supply chain planning shows how organizations perform on cash-to-cash cycle time. Cash-to-cash cycle time looks at the number…
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How Performance Feedback Supports Retention
Emily Davis likes her job, and she’s willing to go above and beyond in her performance. She enjoys connecting with customers and collaborating with her co-workers, with whom…
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Would it take a lot for you to leave your current role and go somewhere that might appreciate your skills and contributions more? Fifteen out of every 100 respondents to our…
Measure Spotlight Results
(1 - 5 of 3849 Results)Business entity revenue per business entity FTE
Cost of goods sold as a percentage of revenue
Business entity revenue per business entity employee
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
Selling, general, and administrative (SGA) costs per business entity employee
