Resource Library

2024 Year in Review: APQC Supply Chain Research

In this webinar, Marisa Brown, APQC's Senior Principal Research Lead for Supply Chain Management, reflected on key supply chain themes in 2024. Some pertinent key themes…

Setting the Stage for Tomorrow Through Finance Shared Services

APQC’s Principal Research Lead for Financial Management, Kelley Pruetz, co-hosted a webinar with Brad DeMent and Trey Robinson, partners in ScottMadden’s Corporate & Shared…

Unlocking the Synergy: Knowledge Management and AI

In this "showcase" webinar, we dove into the powerful partnership between knowledge management (KM) and AI. APQC's Lynda Braksiek welcomed Ian Hook, Joseph Pisari, and…

Introduction to Rewards & Retention Measures

During the fourth of a 4-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure rewards and retention,…

Assessing Change Readiness: A Risk Mitigation Practice for Project Success

Ever had a change announced only for it to fall flat once getting started? Have you assigned dedicated resources only to discover that they're no longer available when you…

Three Steps to Innovation Capability

What makes a leader innovative? How do they enable their organizations to innovate? Microsoft’s Satya Nadella, Panera’s Ron Shaich, and Levi’s Chip Bergh are some of the 50…

Accounts Receivable Research Highlights

In this webinar, Kelley Pruetz, APQC's Principal Research Lead for Financial Management, shared highlights from current state of accounts receivable (AR). Organizations can…

Practices That Drive BPM Program Success

According to APQC's research, 97% of organizations prioritize business process management (BPM) at their organization. In this webinar, APQC's Madison Lundquist discusses the…

Engagement Strategies for Excellence in Knowledge Management

This webinar showcases one of the recipients from APQC's Excellence in Knowledge Management: Class of 2024. Lisa Weber and Tiffany Lee from Mercer, a global professional…

Strategize, Execute, Transform: Mastering the 14 Critical Capabilities for Organizational Success

In a world where change is the only constant, the need for precise and comprehensive transformation strategies has never been more pressing. Yet, many transformation efforts…

APQC Supply Chain Research Recap

In this webinar, Marisa Brown, APQC's Senior Principal Research Lead for Supply Chain Management, shared highlights from completed 2024 research across multiple topics in…

Introduction to Learning & Development Measures

During the third webinar of a 4-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure learning and…

Back to School Edition: Building Effective and Long-lasting Communities of Practice

Communities of practice are a knowledge management (KM) approach and remain foundational to the success of many KM programs and disciplines. APQC defines communities of…

What’s the Difference Between Process Maturity and Process Management Maturity?

Process maturity and process management maturity are sometimes used interchangeably; however, they are two very different things. Process professionals often wonder if it’s…

Unlocking the Future: How Emerging Technologies Are Shaping Knowledge Management Webinar

Emerging technology continues to be a priority for enabling and accelerating knowledge management (KM) capabilities within organizations. In this upcoming webinar, APQC's…