Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Process and Performance Management for Diversity and Equity
Process tools are typically used for service improvement and cost saving, but they are also ideal for evaluating an organization's ability to deliver on diversity and equity…
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Trends and Best Practices in Knowledge Transfer
In this on-demand webinar, APQC’s Lauren Trees explains why hybrid work, rapid change, and new technology are driving so many knowledge management programs to prioritize…
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How Process and Knowledge Boost Personal Productivity
In this webinar, APQC Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees will share their latest research on productivity, including how bad process and knowledge…
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AI is Driving New Skills in Supply Chain
New and emerging technologies are changing the way supply chains operate. The importance of technology on supply chains continues to increase with the many recent external…
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What Workers Want from HR
In this on-demand webinar, APQC's Human Capital Management Principal Research Lead, Elissa Tucker, discusses the results of APQC's HR Customer Satisfaction Survey. The survey…
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Why Bother Assessing Process Maturity
Why bother assessing process maturity? Why bother embedding Business Process Excellence in business teams across an enterprise? How could building effective and efficient…
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How Innovative Is Your KM Approach?
How do you imagine your approach to knowledge management will look one, two, or five years from now? Will you be considered indispensable, or will your KM approach fail to…
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The Coca-Cola Company’s Journey to Becoming a Learning Organization
When The Coca-Cola Company reset its strategy to become a consumer-centric, total beverage company, it had to rethink all of its talent practices and redefine what it means…
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Survive and Thrive with a KM Strategy to Drive Innovation
"Innovate or die" has never been truer than it is today amid the global coronavirus-driven economic crisis. In times like these, knowledge management can be an engine that…
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From Conceptualization to Value creation with Shared Services
Setting up a Shared Service center in India was built out of need with the labor arbitrage making a compelling case, dating back to more than three decades of outsourcing. …
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Leading Practices in Procurement Transformation
Many have looked for improvements through new areas of focus like automation, strategic sourcing, and category management. But challenges remain, including unclear roles,…
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2021-2022 KM Trends and Predictions
From the rise of remote work and AI to shifting employee demographics, big changes are forcing organizations to reevaluate their KM priorities and investments. In this…
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Engaging Virtual Communities
In this webinar, APQC’s Lauren Trees outlines ways to build and sustain cross-functional communities of practice in the context of remote and hybrid working. Topics include…
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Insights into Internal Controls
This webinar summarizes the results of a recent APQC study and provides insight and analytics into the data captured with APQC's research advisor, Christine Doxey. This is…
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Measure Knowledge Through the Lens of the Business
Quantifying KM’s business impact isn’t easy, but new data analysis and reporting capabilities make it more practicable. In this webinar, APQC KM experts Cindy Hubert, Darcy…
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