Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Practitioners’ Perspective: The Changing Face of Process Management
Every year, APQC conducts a survey to help understand the pressing challenges and priorities of process and performance management teams. In this year’s survey, we found that…
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Webinars & Videos|
Breaking Down Operational Silos: Part II
Operational excellence can be defined as the ability to meet—or ideally, exceed—the targets and metrics set by senior management every year. This requires organizations to…
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Webinars & Videos|
Breaking Down Operational Silos at Park Place Lexus
In many organizations, employees are driven to meet individual, team, or functional objectives without understanding how this supports organizational objectives and what…
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Webinars & Videos|
From the Bench to the Starting Lineup: Benchmarking Tips and Tricks You Need Today!
In this 2016 November exclusive, member-only webinar APQC’s principal research leads came together to discuss the results of APQC’s biannual Value of Benchmarking study…
Measure Spotlight Results
(1 - 5 of 213 Results)Number of business entity employees per FTE that performs the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations"
Number of learning days per employee
Number of business entity employees per FTE that performs the process group "develop and counsel employees"
Number of business entity employees per FTE that performs the processes "manage employee development" and "develop and train business entity employees"
Response time in hours for non-routine "develop and counsel employees" inquiries
