Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Technology Implementation Success Starts With Your Process Team
APQC’s Principal Research Lead, Holly Lyke-Ho-Gland, discusses how process teams support technology implementation and why 3 key stakeholders need to work together and the…
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Webinars & Videos|
Improve Project Success with a Process Framework
In this webinar recording Lawrence Dillon, CEO of ENKI LLC and Paul Dandurand, CEO of PieMatrix will discuss how they use APQC’s Process Classification Framework (PCF)® to…
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Webinars & Videos|
Building the Roadmap Together Process Highlights from APQC's 2022 Conference
Process and performance management (PPM) have been making strides around providing strategic value over the last few years. Not only have PPM teams stepped in to build better…
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What is Organizational Transformation?
APQC’s Principal Research Lead, Holly Lyke-Ho-Gland, discusses what organizational improvements are and why transformations that succeed need 4 dimensions to thrive.
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What are Operational Improvements?
APQC’s Principal Research Lead, Holly Lyke-Ho-Gland, discusses what operational improvements mean and what process teams’ roles are in them. There are 3 key roles for…
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What are Process Strategic Initiatives?
APQC’s Principal Research Lead, Holly Lyke-Ho-Gland discusses what process strategic initiatives mean and what’s processes roll in them. Strategic planning is a systematic…
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Embedding ESG Principles into Your Process Architecture
With all the buzz in the corporate boardrooms around sustainability, SDGs (sustainable development goals), and ESG (environment, social, and governance), organizations…
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Prioritize Improvement with the BEST Quick Scan Tool
In process and performance management, the top three priorities are process (including BPM and continuous improvement), performance (including data and analytics, measurement…
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Process and Performance Management for Diversity and Equity
Process tools are typically used for service improvement and cost saving, but they are also ideal for evaluating an organization's ability to deliver on diversity and equity…
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How Process and Knowledge Boost Personal Productivity
In this webinar, APQC Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees will share their latest research on productivity, including how bad process and knowledge…
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Why Bother Assessing Process Maturity
Why bother assessing process maturity? Why bother embedding Business Process Excellence in business teams across an enterprise? How could building effective and efficient…
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Building Success: Effective Process Governance
Process governance can means different things, for some it’s synonymous with process owners. While for others governance is about roles, responsibility, accountability,…
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APQC Talks Sustainability
APQC is seeing and hearing that sustainability is one of the top trends expected to impact organizations. But what does that mean? If you search the Internet for …
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Webinars & Videos|
Don’t Throw Out Your Culture with the Process
Transformational change is hard. In the current state, there always seems to be processes that “have” to be done a certain way, technology that “has” to be used a certain…
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Webinars & Videos|
Simplify Process Management to Amplify Success
Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…