Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Embracing Digital Change in the Workplace: Enhancing Employee Engagement
In this APQC webinar sponsored by Esker Inc., Marisa Brown (APQC senior principal research lead) shares insights from APQC cross-functional research into how organizations…
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Webinars & Videos|
How to Make Change Sustainable in an Era of Constant Change
At its simplest, change management is the actions and engagement tactics necessary to minimize resistance and enable the adoption of new behaviors that support the desired…
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Webinars & Videos|
Customer Journey Mapping: It’s Not Just for Product Teams Anymore (Recording)
Between the rapid evolution of digital technologies and need to ensure human-centricity, organizations are looking at methodologies that help them incorporate an outside-in…
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Webinars & Videos|
The Evolution of the Finance Talent Development Programs at Verizon
In this APQC webinar, Dawn Sieh, PhD, program manager of Verizon Finance shares the transformational journey of building a global Finance Talent Development program and the…