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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process Toolkit to Challenge the As-Is
In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
Measure Spotlight Results
(1 - 5 of 592 Results)Selling, general, and administrative (SGA) costs per business entity employee
Total company employee FTEs served per change management/training FTE
Total customer (employee + retiree) FTEs served by HR shared services center per HR FTE
Total requisitions per North American HR shared services center recruiting/staffing specialist FTE
Total hires handled per North American HR shared services center recruiting/staffing specialist FTE
