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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Process Toolkit to Challenge the As-Is
In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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Webinars & Videos|
Rethinking Performance and Career Management
From an APQC January 2018 webinar, Priscila Metzgar and Lisa Gold share information on the MITRE programs. MITRE CLEAR Conversations™ – An approach to performance…
Measure Spotlight Results
(1 - 5 of 601 Results)Selling, general, and administrative (SGA) costs per business entity employee
Total employees served by HR shared services center per total HR headcount
Total North American HR shared services center cost per customer (employees + retirees)
Total North American HR shared services center cost per employee
Number of transactions per HR shared service organization employee
