Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Process Definition Document and Template
This process template walks you through how to define and build a process. Activities include addressing: roles, activities, deliverables, and interdependencies within the…
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Tools & Templates|
Common Process Management Roles
To retain market share, evolve, and adapt, organizations need a strong foundation in process management. This foundation is not built on the processes themselves—after all,…
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Tools & Templates|
Customer Journey Map Template
Leading organizations use customer journey mapping to turn customer data into actionable insights. A customer journey map is a depiction of a customer’s key interactions with…
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Tools & Templates|
Change Management Toolkit
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Tools & Templates|
PCF-Based Risk Assessment Tool
This tool can be used to assess and document the potential risks associated with the organization's processes as discussed in Managing Risk: How to Use the Process…
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Tools & Templates|
BEST Detailed Assessment Tool
This tool is associated with the BEST Quick Scan Tool webinar. It is a detailed assessment that helps organizations uses 22 key criteria and 44 characteristics across 4 key…
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Tools & Templates|
Fixing Knowledge and Process Productivity Problems Survey Questions
In 2021, APQC conducted a large-scale research study on the productivity of knowledge workers. The project was designed to gauge how workers think about personal and team…
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Tools & Templates|
Assessing Process Management Improvement Tools Activity Sheet
The following tool is a useful way to stimulate conversation about process management both within and between organizational groups. Using this tool, process management…
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Tools & Templates|
How to Use a Strategic Alignment Matrix
Strategic planning is a complex activity that requires the coordination of numerous critical elements. Laying out the relationship of elements can reveal weaknesses, clarify…
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Tools & Templates|
How To Use The Failure Modes and Effects Analysis Template
With highly technical processes, systems and technologies have multiple failure modes. How can it fail? What can go wrong with it? Have you ever looked at that systems view…
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Tools & Templates|
Roadmap for Establishing a Project Management Office
This roadmap for establishing project management office (PMO) contains a timeline with milestones that managers can use as a reference when setting up a PMO.
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Tools & Templates|
Lean Technique: A3 Problem Solving Template
A-3 is a step-by-step template for applying plan-do-check-act, also known as PDCA or the Deming cycle. The name comes from the standard international paper size A-3, which is…
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Tools & Templates|
APQC's Benchmarking Project Plan Template (Excel Template)
Organizations can fill out this template as they plan new benchmarking projects. It provides guidance for writing a benchmarking value proposition, determining measures and…
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Tools & Templates|
Organizational Readiness Assessment for Benchmarking (Excel Template)
Is your organization prepared to undertake a benchmarking initiative? Complete this assessment to determine what foundational elements need to be in place to begin new…
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Tools & Templates|
APQC's Benchmarking Alignment Worksheet (Excel Template)
For benchmarking to truly benefit an organization, benchmarking projects must align with organizational strategy and be connected with actual work. APQC's Benchmarking…