Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Idea Management and Innovation Approaches for Supply Chain
Almost every organization recognizes that it needs to transfer and reuse institutional knowledge, but many do not know where to start or how to select the best approach for a…
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Tools & Templates|
Knowledge Retention & Transfer FAQ
This guide answers the questions APQC hears most related to knowledge retention and transfer.
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Tools & Templates|
APQC's Role-Based Matrix for Identifying Knowledge Needs: Editable Template
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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Tools & Templates|
APQC’s Role-Based Matrix for Identifying Knowledge Needs: Description and Instructions
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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Tools & Templates|
APQC’s Knowledge Flow Matrix: Description and Instructions
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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Tools & Templates|
Approaches to Drive KM Adoption and Knowledge Reuse
Knowledge management (KM) only works when employees actually use KM tools and resources, so KM teams need to deploy targeted approaches to incentivize them to do so. The list…
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Tools & Templates|
Innovation Approaches for Knowledge Creation and Sharing
Before knowledge can be stored and made accessible to others, it must first be created. Knowledge management (KM) approaches can play an important role in helping employees…
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Tools & Templates|
Documentation Approaches for Knowledge Capture
Critical knowledge is at risk when it's only stored in employees' heads. Knowledge management (KM) offers a variety of approaches for capturing critical knowledge through…
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Tools & Templates|
Observation and Analysis Approaches for Knowledge Capture
One way to capture critical knowledge is by observing and analyzing employee behaviors. Compared to other critical knowledge capture techniques, such as interviews, these…
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Tools & Templates|
Collaboration Approaches for Knowledge Capture
Collaboration is one of the best ways to get critical knowledge out of people's heads so that it can be captured and transferred. Knowledge management (KM) offers a variety…
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Tools & Templates|
Learning Approaches for Knowledge Transfer
Learning approaches, such as classes and instructional modules, are designed to optimize employees' skills and competencies. Because skill and competency building often…
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Tools & Templates|
Structured Elicitation Approaches for Knowledge Transfer
Elicitation refers to a series of processes/techniques to make tacit knowledge explicit, or in other words, to extract knowledge stored in someone's head and document it so…
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Tools & Templates|
Peer-based Sharing Approaches for Knowledge Transfer
Peer-based refers to knowledge sharing that occurs directly between employees. Peer-based sharing is interactive and personal, which makes it well-suited to the transfer of…
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Tools & Templates|
Documentation Approaches for Knowledge Transfer
Documentation is the process of codifying knowledge into written, audio, visual, and/or video assets. When knowledge is in the form of content, it can be transferred to…
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Tools & Templates|
How Teach for America Facilitates Collaborative Problem Solving
This document outlines Teach for America's process for running learning labs, facilitated sessions that help employees and supported teachers solve current challenges,…