Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
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Tools & Templates|
APQC's KM Competencies Gap Analysis Template
APQC's KM Competencies Gap Analysis Template is designed to help KM teams identify gaps between current-state and desired levels of core competencies. APQC recommends using…
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Tools & Templates|
Core Competencies for Knowledge Management Teams
APQC has defined a list of core competencies for KM teams, divided into four categories: Project and program management Consulting and customer centricity …
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Tools & Templates|
How to Perform a Training Needs Analysis
In the modern organization, training needs analysis cannot be ad hoc. In this article, you will learn how and why to perform training needs analysis with a standardized…
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Tools & Templates|
Training Request Form Template
This template provides example fields to include in a training request form. For further guidance on using training request forms, see How to Perform Training Needs Analysis…
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Tools & Templates|
Training & Development Interactive Tune-up Diagnostic
Prepared using APQC’s Open Standards Benchmarking® database, this interactive diagnostic in Excel can help you compare your organization's performance on key cost, efficiency…
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Tools & Templates|
Expanding Treasury Skills
Across organizations, treasury departments are facing large shifts in how they serve the business. With new opportunities to optimize working capital and to streamline…
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Tools & Templates|
Learning Approaches for Knowledge Transfer
Learning approaches, such as classes and instructional modules, are designed to optimize employees' skills and competencies. Because skill and competency building often…
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Tools & Templates|
Oral History Interviews with Retiring Experts: Example Process
As part of their knowledge retention and transfer processes, many organizations record oral histories from retiring experts and long-tenured employees in order to capture key…
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Tools & Templates|
Develop, Train, and Counsel Employees Rapid Performance Assessment
Gain insights into the ideal training organization structure, resource allocations, and training methods by completing the Develop, Train, and Counsel Employees Rapid…
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Tools & Templates|
Develop, Train, and Counsel Employees Performance Assessment
Gain insights into the ideal training organization structure, resource allocations, and training methods by completing the Develop, Train, and Counsel Employees Open…