Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Now in the Resource Library: Process and Performance Management
Updated in October 2021, this report provides an overview of recently released content in APQC's Resource Library, and upcoming research. Topics include business process…
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Tools & Templates|
APQC's Seven Tenets of Process Management Interactive Framework
This interactive framework guides you towards the best approach to improving your business process management with detailed definitions and process steps for each of APQC's…
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Tools & Templates|
Checklist for Integrating Certification Standards and Process Frameworks
This checklist addresses the critical implementation question that inevitably arises considering integrating certification standards with process frameworks: what tools…
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Tools & Templates|
Certification Standards and Process Framework Matrix
This tool can be used to create a matrix—similar to the one discussed in Auditing the Smart Way: Combining Certification Standards with Process Frameworks, between processes…
Measure Spotlight Results
(1 - 5 of 240 Results)Number of learning days per employee
Learning budget per business entity employee
Average time in days to close an identified skill or capability gap through training for an employee
Average time in calendar days to close an identified skill or capability gap in data science, digital skills and other specialty IT skills through training
Average time in calendar days (including weekends) to close an identified skill or capability gap in interpersonal skills (e.g., communication, teaming) through training
