Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Now in the Resource Library: Process and Performance Management
Updated in October 2021, this report provides an overview of recently released content in APQC's Resource Library, and upcoming research. Topics include business process…
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Webinars & Videos|
What to Expect in 2022
At the close of 2021, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2022…
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Tools & Templates|
Brainstorming
Brainstorming is a technique for generating creative ideas and solutions through group discussion. This article explains some techniques for effective brainstorming.
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Tools & Templates|
Benchmarking and Improvement Tool Glossary
This glossary provides explanations and examples of models, techniques, diagrams, charts, and guides for use in benchmarking. These include tools for analysis, planning,…
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Webinars & Videos|
Benchmarking: Two Tales of Success
Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…
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Webinars & Videos|
Process and Performance Management Challenges and Solutions for 2018
At the start of this year, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in…
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Webinars & Videos|
Coordinating between Improvement Disciplines to Add Value to Your Organization
Most large organizations support multiple “improvement” disciplines, including process improvement, knowledge management (KM), and others. But it’s rare that these groups…
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Webinars & Videos|
2015 September Process and Performance Management Webinar: Next-Level Benchmarking-Applying Process Analytics for Effective Decision Making
How often do we get frustrated with benchmarking projects that result in reams of data and information, with little direct application to decision making? Benchmarking…
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Webinars & Videos|
APQC's September 2015 Benchmarking Boot Camp
On September 24, 2015 APQC's John Tesmer, Director, Open Standards Benchmarking®, hosted the first Benchmarking Boot Camp focused on ensuring you have the information you…
