Resource Library

Benchmarking: Quick Reference Guide

This guide provides a brief overview of APQC’s benchmarking methodology, tools, resources, and templates.

Benchmarking Partner Selection Tool

This matrix tool is often used by benchmarking teams to determine which organizations to partner with in a study. This article explains how to use the matrix to ensure that…

End-to-End Process Maps and Measures: Order-to-Cash (Visio)

A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…

End-to-End Process Map and Measures: Vision-to-Strategy (Visio)

A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…

End-to-End Process Maps and Measures: Sales and Operations Planning (Visio)

A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…

End-to-End Process Maps and Measures: Sales and Operations Planning (Excel)

A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…

End-to-End Process Map and Measures: Vision-to-Strategy (Excel)

A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…

End-to-End Process Maps and Measures: Order-to-Cash (Excel)

A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…

How to Select a Process Improvement Project Manager

This article can be used to help process improvement project sponsors ensure the person selected to manage the project is the right person for the job. It gives a general…

Knowledge Management Measurement and Reporting Approaches

Measurement helps knowledge management (KM) programs evaluate their efforts, identify needed course corrections and improvements, and communicate KM's value to employees and…

Collaboration Approaches for Knowledge Capture

Collaboration is one of the best ways to get critical knowledge out of people's heads so that it can be captured and transferred. Knowledge management (KM) offers a variety…

Approaches to Drive KM Adoption and Knowledge Reuse

Knowledge management (KM) only works when employees actually use KM tools and resources, so KM teams need to deploy targeted approaches to incentivize them to do so.  The…

Search and Findability Approaches for Knowledge Management

Search and findability focus on making enterprise information and expertise easier to locate and access. Knowledge management (KM) teams often need to combine multiple search…

Structured Elicitation Approaches for Knowledge Transfer

Elicitation refers to a series of processes/techniques to make tacit knowledge explicit, or in other words, to extract knowledge stored in someone's head and document it so…

Peer-based Sharing Approaches for Knowledge Transfer

Peer-based refers to knowledge sharing that occurs directly between employees. Peer-based sharing is interactive and personal, which makes it well-suited to the transfer of…