Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
HR Customer Satisfaction: Survey Report
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Reports & White Papers|
Leading Practices to Strengthen Internal Controls
Internal controls are mechanisms that organizations put in place to help safeguard assets, ensure reliable and accurate financial reporting, prevent against fraud, and assure…
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Reports & White Papers|
Knowledge Management Is Poised for a Revolution
The 2020s have ushered in a whirlwind of changes that put knowledge management (KM) in a better position than ever before. This whitepaper outlines the current outlook for KM…
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Reports & White Papers|
Procure-to-Pay: Structure and Automation Survey Report
In response to increasing global interest in end-to-end processes, APQC undertook this research in 2021 to get some insights into how organizations are managing their procure…
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Reports & White Papers|
Knowledge Management Trends Survey Report: 2021-2022
In the late summer of 2021, APQC conducted a survey of over 350 knowledge management experts and practitioners to gauge their views on the current state of KM and its future…
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Reports & White Papers|
New Developments in Internal Controls Survey Report
Internal controls are important mechanisms put in place by organizations to help safeguard assets, ensure reliable and accurate financial reporting, prevent against fraud,…
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Reports & White Papers|
Travel and Entertainment: The How, The Why, The ROI
In the Spring through Summer of 2021, APQC partnered with Ernie Humphrey, CTP (CEO, Treasury Webinars) to carry out the T&E: The How, the Why, the ROI survey. The purpose of…
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Reports & White Papers|
Current State of the HR Function: Survey Report
Based on the results of APQC's spring 2021 State of HR Survey, this report details how HR functions today are handling strategy, structure, process, staffing, technology, and…
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Reports & White Papers|
Fixing Process & Knowledge Productivity Problems: Survey Report
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Reports & White Papers|
State of the Treasury 2021
As treasury evolves toward the next normal, many organizations are continuing to carry out projects that were accelerated by COVID-19, like the move to paperless processes…
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Reports & White Papers|
Best Practices for Driving Agility: Better Structures and Strategy Practices
Through the pandemic, even the most traditional, well-established organizations gained real-world experience being agile. Now the question is whether they have the structures…
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Reports & White Papers|
Open Innovation: Creating Flexible Collaboration
This report leverages APQC’s ongoing research into open innovation, external expertise, and recent real-world examples in order to highlight open innovation best practices in…
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Reports & White Papers|
Talent Development Practices: Cross-Industry Report
This report provides a cross-industry perspective into talent development practices. Topics include talent strategy, buy/borrow/build approaches, and the use of technology in…
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Reports & White Papers|
Virtual External Audits of Financial Statements Quick Poll Survey Report
The external audit of the financial statements is the process by which organizations hire an independent third-party accounting/professional services firm to examine their…
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Reports & White Papers|
Digital Twin: The Age of Aquarius in Construction and Real Estate
This white paper provides an overview of digital twin technology and why C-suite leaders should begin adopting digital twins as a conduit for their digital real estate…
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