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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Cost of goods sold as a percentage of revenue

Ratio of purchases to revenue

Value of materials and services per $1,000 revenue

Maximum elapsed time in hours to engineer, select, and negotiate with suppliers and order materials for customized configuration of non-standard items (capability model engineer-to-order only)

Freight cost to perform the process "operate outbound transportation" per $1,000 revenue
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