
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
2025 Operational KPI Priorities & Challenges Survey Report
In December of 2024, APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM)…
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Reports & White Papers|
2025 Process & Performance Management Priorities & Challenges Survey Report
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Reports & White Papers|
Key Considerations for a Business Process Management Program
In this report, we draw from APQC’s Seven Tenets of Process Management℠ to provide the critical elements you need to plan process management implementation, instill…
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Reports & White Papers|
Continuous Improvement in Supply Chain: 2024 Quick Poll Report
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In August 2024, APQC gathered insights from…
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Reports & White Papers|
Best Practices in Process Improvement 2024: Survey Report
The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
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Reports & White Papers|
Data-Driven Culture: How to Nurture, Lead, and Sustain It
To become a data-driven organization, you need a data-driven culture. When your organizational culture prizes evidence-based decisions over hunches and subjective judgements,…
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Reports & White Papers|
How Process Programs Stack Up: Survey Report
According to APQC's research, 97% of organizations prioritize process management at their organization. Organizations are busy implementing long-term changes to future-proof…
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Reports & White Papers|
Digital and Its Role in Process: Survey Report
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Reports & White Papers|
APQC's Process Maturity Model
Process audits help organizations to evaluate the health of a specific process or process group. Most often, they are used to determine critical gaps in understanding,…
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Reports & White Papers|
Building Blocks of Success: Seven Tenets of Process Management Maturity Model
APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
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Reports & White Papers|
2024 Operational KPI Priorities & Challenges Survey Report
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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Reports & White Papers|
2024 Process & Performance Management Priorities & Challenges Survey Report
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2024.This report explores trends in…
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Reports & White Papers|
Appropriate Process Standardization
Realizing the right process standardization has a significant impact on the performance of companies. It has become especially important as a foundation to deliver efficient…
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Reports & White Papers|
Digital Transformation of Business Process Governance
Appropriate business process management (BPM) capabilities have a significant impact on the value achieved through digitalization. This is especially true for establishing…
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Reports & White Papers|
Driving Innovation through Process Management: Realizing the Potential of Digital Transformation
Companies must apply their innovation capabilities in an agile way to achieve an immediate impact while preparing for disruptive improvements. This is especially important…