Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Reports & White Papers|
Intersection of Data, Process, and Knowledge Management
APQC conducted a survey to understand trends in data management programs, their governance, structures, practices and how they integrate with other programs within the…
-
Reports & White Papers|
Breaking the Barriers to Knowledge Sharing
To build an effective knowledge management program, you must first understand your organization's culture and what drives people's behaviors. This article describes 10 common…
-
Reports & White Papers|
COVID-19 Organizational Survival Guide
Along with the rising humanitarian toll, COVID-19 and its myriad impacts are undeniably going to shape businesses and economies around the world for years and even decades to…
-
Reports & White Papers|
Innovation in the Face of Disruption: 2020 KM Trends Survey Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
-
Reports & White Papers|
Knowledge Management Training for Every Career Stage
Employees need training to understand what knowledge management is, how they can get involved, and why they should care. But the skills and behaviors needed for KM…
-
Reports & White Papers|
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
This white paper explains how STEM fields track knowledge acquisition and application and how knowledge management (KM) programs can align with this measurement approach to…
-
Reports & White Papers|
Defining a Value Proposition and Business Case for Your KM Program
APQC has identified a formal knowledge management (KM) business case as one of three principal drivers of KM success. Does your organization have a business case for KM? If…
-
Reports & White Papers|
Enterprise Content and Collaboration in the Cloud: Survey Report
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
-
Reports & White Papers|
Best Practices for Knowledge Management Excellence: 2019
In 2019, APQC launched the Excellence in Knowledge Management Award to recognize mature, sustainable KM programs that are delivering significant value to their organizations…
-
Reports & White Papers|
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
This whitepaper outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the right…
-
Reports & White Papers|
Skills for the Digital Workplace
Digitalization is rapidly transforming the nature of work across industries and in organizations large and small. In this whitepaper, you will learn about the skillsets…
-
Reports & White Papers|
APQC's Knowledge Management Program Framework
APQC's Knowledge Management Program Framework provides a detailed roadmap to design, implement, and sustain a KM program. This white paper describes the framework in detail,…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.