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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Employee Communication & Engagement Rewards, Recognition, and Retention Workforce Information and Analytics Reset Filters

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Measure Spotlight Results

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Number of FTEs that perform the process group "manage employee information" per $1 billion revenue

Number of FTEs that perform the process group "reward and retain employees" per $1 billion revenue

Number of business entity employees per FTE that performs the process group "manage employee information"

Number of business entity employees per FTE that performs the process group "reward and retain employees"

Percentage of employees with access to Employee Self-Service (ESS) system
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