
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Learning & Development Blueprint for Success
Recent years have seen unprecedented levels of transformation and disruption in the global business environment. Technological advances, a shift to remote work, and the…
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Reports & White Papers|
Putting Learning and Development Technology to Work: How Best-in-Class L&D Programs Leverage Technology to Get Results
Many organizations spend one-third or more of their learning and development (L&D) budgets on technology, yet little research has explored how best-in-class companies use L&D…
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Reports & White Papers|
The Talent Acquisition Technology Revolution: Inside the Practices of Recruiting Top Performers
Advanced technology is revolutionizing the way recruiters and talent strategists work. Technologies like automation and analytics, which have already been in use for some…
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Reports & White Papers|
Bridging the Gap: Exploring Change Management Practices in KM
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management…
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Reports & White Papers|
Identifying Gaps in the Employee Experience: Survey Report
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
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Reports & White Papers|
Talent Acquisition Technology: Survey Report
This report explores how organizations that completed APQC’s Open Standards Benchmarking® Assessment in Talent Acquisition during 2023 are using technology in recruiting,…
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Reports & White Papers|
Taking Diversity, Equity, and Inclusion From Empty Slogans to Lasting Change
The emergence and practice of DEI—especially as it pertains to the issue of workplace diversity training—has been met with skepticism in business media and popular culture…
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Reports & White Papers|
Current State of Learning and Development: Survey Report
In the first half of 2023, APQC launched a research study to understand how organizations are approaching learning and development (L&D) today. L&D leaders from across the…
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Reports & White Papers|
HR Shared Services: Survey Report
Whether you are setting up an HR shared services organization for the first time or looking to optimize an existing HR shared services operation, this report will provide key…
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Reports & White Papers|
Talent Management Technology Survey Results Snapshot: Cross-Industry
This report explores engagement and retention trends and practices among the organizations that completed APQC’s Open Standards Benchmarking® Talent Management Performance…
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Reports & White Papers|
HR Technology Adoption Survey Results Snapshot: Cross-Industry
This snapshot report explores HR technology adoption trends and practices among organizations that completed APQC’s Open Standards Benchmarking® Human Capital Management…
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Reports & White Papers|
People of Process Management 2023: Survey Report
In July 2023, APQC conducted its “People of Process Management” survey to gain insight on the people who support process management work.This report summarizes the…
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Reports & White Papers|
The Future of Finance Talent: Enabling a Future-Focused Talent Management Strategy
The finance function is evolving in many organizations as finance leaders look to add higher-value services to their traditional focus on administration and compliance. With…
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Reports & White Papers|
Workforce Diversity, Equity, and Inclusion: Survey Report
Find out how organizations across industries and the globe are approaching diversity, equity, and inclusion. Based on a survey of DEI leaders, this report provides insights…
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Reports & White Papers|
The Future of Finance Talent Survey Report
Finance functions are evolving, looking to add higher-value services to their traditional focus on administration and compliance. With this shift, many are recognizing the…