Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Reward and Retention Practices Report: Services Industry
APQC conducts ongoing OSB survey research on rewarding and retaining employees to help organizations assess the structure, performance, and practices of their reward and…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Services Industry
Find out how organizations in the services industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's 2019 survey…
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Reports & White Papers|
HR Technology and Analytics Practices: Services Industry
In this report based on APQC's Open Standards Benchmarking in human capital management, find out how far organizations in the services industry have progressed in adopting…
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Reports & White Papers|
Blueprint for Success: Training and Development
APQC’s Training and Development Blueprint for Success offers tools and techniques for fine-tuning learning processes to generate maximum value from limited resources. Inside…
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Reports & White Papers|
Human Capital Management Strategy: Blueprint for Success
Every organization needs a plan for managing talent in ways that enable it to reach strategic objectives. This report is a roadmap for creating and implementing such a plan…
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Reports & White Papers|
Managing Project Knowledge
APQC has noticed increasing interest in the intersection of knowledge and project management, with both KM and project management office (PMO) leaders recognizing the value…
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Reports & White Papers|
Workplace Mentoring (Best Practices Report)
APQC has conducted an in-depth Best Practices Study highlighting mentoring programs of seven featured organizations that help participants develop expertise in their fields,…
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Reports & White Papers|
Getting Started with Predictive Workforce Analytics: Research Report
The HR world is abuzz with stories about the promises and perils of predictive workforce analytics. While interest in predictive workforce analytics is strong, most…
Measure Spotlight Results
(1 - 5 of 602 Results)Personnel cost to perform the HR function per function FTE
Selling, general, and administrative (SGA) costs per business entity employee
Total cost to perform the HR function per $1,000 revenue
Total cost to perform the HR function per HR function FTE
Total cost to perform the HR function per business entity employee
