Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Reward and Retention Practices Report: Services Industry
APQC conducts ongoing OSB survey research on rewarding and retaining employees to help organizations assess the structure, performance, and practices of their reward and…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Services Industry
Find out how organizations in the services industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's 2019 survey…
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Reports & White Papers|
HR Technology and Analytics Practices: Services Industry
In this report based on APQC's Open Standards Benchmarking in human capital management, find out how far organizations in the services industry have progressed in adopting…
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Reports & White Papers|
Blueprint for Success: Training and Development
APQC’s Training and Development Blueprint for Success offers tools and techniques for fine-tuning learning processes to generate maximum value from limited resources. Inside…
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Reports & White Papers|
Human Capital Management Strategy: Blueprint for Success
Every organization needs a plan for managing talent in ways that enable it to reach strategic objectives. This report is a roadmap for creating and implementing such a plan…
Measure Spotlight Results
(1 - 5 of 602 Results)Number of business entity employees per FTE that performs the process group "manage employee information"
Number of business entity employees per FTE that performs the process group "redeploy and retire employees"
Number of business entity employees per FTE that performs the process group "reward and retain employees"
Number of business entity employees per FTE that performs the process group "recruit, source, and select employees"
Number of business entity employees per FTE that performs the process group "develop and manage human resources (HR) planning, policies, and strategies"
