Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
This white paper explains how STEM fields track knowledge acquisition and application and how knowledge management (KM) programs can align with this measurement approach to…
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Reports & White Papers|
Knowledge Mapping in Action (Best Practices Report)
This best practices report outlines reasons to map your organization’s knowledge along with guidelines for planning, developing, and analyzing knowledge maps. It also…
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Reports & White Papers|
Strategic Planning for Knowledge Management
Strategic planning for knowledge management is important because it helps you operationalize your KM strategy and determine the resources needed to support it. This white…
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Reports & White Papers|
Delivering Knowledge at the Teachable Moment
The term “teachable moment” refers to a specific point in time when an individual is most receptive to learning something. It's based on the idea that information learned at…
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Reports & White Papers|
Five Reasons Why Organizations Assess Their KM Maturity
Learn how Abbott Established Pharmaceuticals, NextEra Energy, Rockwell Collins, Shell, and the U.S. Army Corps of Engineers use maturity assessment to understand, improve,…
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Reports & White Papers|
Next-Generation Communities of Practice (Best Practices Report)
In 2017 APQC completed its fifth major study on communities of practice, including in-depth interviews with 10 organizations identified as having best-practice community…
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Reports & White Papers|
Managing Project Knowledge
APQC has noticed increasing interest in the intersection of knowledge and project management, with both KM and project management office (PMO) leaders recognizing the value…
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Reports & White Papers|
Workplace Mentoring (Best Practices Report)
APQC has conducted an in-depth Best Practices Study highlighting mentoring programs of seven featured organizations that help participants develop expertise in their fields,…
Measure Spotlight Results
(1 - 5 of 33 Results)Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Systems costs for KM applications, platforms, and related technology per $1,000 revenue
