Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Eleven Practices of Highly Effective KM Programs
To address knowledge-related issues, many KM programs have been asked to rethink their strategies, adopt new technologies, and provide more precise strategic direction to…
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Reports & White Papers|
Applying Knowledge Management in the Business: Survey Report
In 2022, APQC surveyed 221 KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Webinars & Videos|
The Current State of KM Metrics
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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Reports & White Papers|
2022 KM Program Benchmarks and Metrics Survey Report
In 2022, APQC surveyed more than 400 KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business…
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Reports & White Papers|
How Knowledge Management Affects Employee Productivity
In 2021, APQC surveyed 982 full-time knowledge workers to understand how employees define productivity, what factors make them more and less productive, and what…
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Webinars & Videos|
How Process and Knowledge Boost Personal Productivity
In this webinar, APQC Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees will share their latest research on productivity, including how bad process and knowledge…
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Reports & White Papers|
AI in Customer Service Survey Report: Cross Industry
In 2020, APQC conducted a survey to explore the use of artificial intelligence (AI) for customer service. This report highlights results from all respondents, including their…
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Webinars & Videos|
2021-2022 KM Trends and Predictions
From the rise of remote work and AI to shifting employee demographics, big changes are forcing organizations to reevaluate their KM priorities and investments. In this…
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Reports & White Papers|
Knowledge Management Is Poised for a Revolution
The 2020s have ushered in a whirlwind of changes that put knowledge management (KM) in a better position than ever before. This whitepaper outlines the current outlook for KM…
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Reports & White Papers|
Knowledge Management Trends Survey Report: 2021-2022
In the late summer of 2021, APQC conducted a survey of over 350 knowledge management experts and practitioners to gauge their views on the current state of KM and its future…
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Reports & White Papers|
Fixing Process & Knowledge Productivity Problems: Survey Report
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Reports & White Papers|
2021 Strategic Outlook for Information Management and Search: Survey Summary Report
In early 2021, APQC and search solution provider Sinequa partnered to survey high-level knowledge management (KM) and IT leaders in large organizations about their projects…
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Reports & White Papers|
Knowledge Isn't Power When You Can't Find It
For at least a decade, people have struggled to understand why finding information at work is so much harder than it is outside of work. These problems intensified during the…
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Reports & White Papers|
Gender Gaps in the Digital Workplace
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. We wanted to know: Which channels people…
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Reports & White Papers|
Virtual Collaboration: Rules of the Road
Digital transformation, social distancing, and “work from anywhere” are expanding the prevalence and scope of virtual collaboration. In fall 2020, APQC surveyed more than 800…