Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Reward and Retention Practices Report: Services Industry
APQC conducts ongoing OSB survey research on rewarding and retaining employees to help organizations assess the structure, performance, and practices of their reward and…
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Reports & White Papers|
Rewards and Retention Practices Report: Financial Services/Banking Industry
APQC conducts ongoing OSB survey research on rewarding and retaining employees to help organizations assess the structure, performance, and practices of their reward and…
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Reports & White Papers|
Engagement & Employee Experience Spotlights: Financial Services/Banking Industry
Find out how organizations in the financial services/banking industry are approaching engagement and the employee experience today. This industry-specific report, based on…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Services Industry
Find out how organizations in the services industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's 2019 survey…
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Reports & White Papers|
HR Technology and Analytics Practices: Financial Services/Banking Industry
In this report based on APQC's Open Standards Benchmarking in human capital management, find out how far organizations in the services/banking industry have progressed in…
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Reports & White Papers|
HR Technology and Analytics Practices: Services Industry
In this report based on APQC's Open Standards Benchmarking in human capital management, find out how far organizations in the services industry have progressed in adopting…
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Webinars & Videos|
Transforming the Employee Experience at IBM
From an April 2019 APQC webinar, IBM’s Benoit Hardy-Vallée presented five guiding principles that IBM used to transform HR and the employee experience. Use Agile and…
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Reports & White Papers|
HR Shared Service Organizations: Financial Services Survey Summary Report
Find out what superior HR shared services performance looks like in the finance industry in terms of cost, efficiency, productivity, and effectiveness metrics. Learn the…
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Reports & White Papers|
Blueprint for Success: Training and Development
APQC’s Training and Development Blueprint for Success offers tools and techniques for fine-tuning learning processes to generate maximum value from limited resources. Inside…
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Webinars & Videos|
Tune up Your Training Process Using Benchmarks and Best Practices
From a May 2018 webinar, APQC’s principal research lead in human capital management, Elissa Tucker shows how to use benchmarking and best practices to assess and refine your…
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Reports & White Papers|
Human Capital Management Strategy: Blueprint for Success
Every organization needs a plan for managing talent in ways that enable it to reach strategic objectives. This report is a roadmap for creating and implementing such a plan…
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Webinars & Videos|
Getting Started with Predictive Workforce Analytics (Recording)
In this webinar APQC presents the findings of its research on getting started with predictive workforce analytics. The first predictive workforce analytics projects of…
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Reports & White Papers|
Getting Started with Predictive Workforce Analytics: Research Report
The HR world is abuzz with stories about the promises and perils of predictive workforce analytics. While interest in predictive workforce analytics is strong, most…
Measure Spotlight Results
(1 - 5 of 611 Results)Number of business entity employees per FTE that performs the process group "develop and manage human resources (HR) planning, policies, and strategies"
Number of business entity employees per FTE that performs the process group "redeploy and retire employees"
Number of business entity employees per FTE that performs the process group "reward and retain employees"
Number of business entity employees per FTE that performs the process group "recruit, source, and select employees"
Outsourced cost to perform the HR function as a percentage of total HR function cost
