Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Emerging Technologies for Knowledge Management Survey Report
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report explores Knowledge…
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Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
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Tools & Templates|
Change Management Toolkit
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Reports & White Papers|
Effective Change Management Practices: Survey Report
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Tools & Templates|
KM Engagement and Culture FAQ
This guide answers the questions APQC hears most related to engaging employees in knowledge management (KM) and building a knowledge sharing culture across the organization.
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Reports & White Papers|
Managing Knowledge in and Above the Flow of Business
For more than a decade, APQC has divided knowledge management (KM) activities into two categories: above the flow, and in the flow.KM activities that happen above the flow of…
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Tools & Templates|
Understanding KM Maturity Capabilities: Change Management
This tool outlines how change management evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the change management section of APQC’s…
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Tools & Templates|
Design Questions to Develop Your KM Rewards & Recognition Program
Developing a program to promote employee participation in knowledge management (KM) isn't easy, but it helps to take a methodical approach. This article reviews 10 questions…
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Tools & Templates|
Rewards and Recognition Approaches for Knowledge Management
Rewards and recognition is one of the best ways to build and sustain employee participation in knowledge management (KM). This list is designed to help you understand and…
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Reports & White Papers|
Recognizing and Rewarding KM Participation
One of the biggest challenges in knowledge management (KM) is building and sustaining participation. Unfortunately, there are many barriers to getting people involved. When…
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Tools & Templates|
Approaches to Drive KM Adoption and Knowledge Reuse
Knowledge management (KM) only works when employees actually use KM tools and resources, so KM teams need to deploy targeted approaches to incentivize them to do so. The list…
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Reports & White Papers|
Breaking the Barriers to Knowledge Sharing
To build an effective knowledge management program, you must first understand your organization's culture and what drives people's behaviors. This article describes 10 common…
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Tools & Templates|
Microsoft’s Community Culture Accelerators: Examples
This document, shared by Microsoft IP Engineering Lead and Worldwide Community Lead Robin Ray-Howett, describes a series workshops used by Microsoft’s communities of practice…
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Tools & Templates|
KM Advocacy and Role-Modeling Checklist for Senior Leaders
This list presents tangible options for executives and organizational leaders to advocate for knowledge management (KM) and role model KM behaviors. APQC recommends that KM…
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Reports & White Papers|
Innovation in the Face of Disruption: 2020 KM Trends Survey Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…