Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Presentation Slides|
Operational Excellence in an Era of Disruption - Responding to Uncertainty with Agility
Clinical development processes at AstraZeneca govern how they work to bring new medicines to patients as rapidly as possible. After dealing with thousands of long, complex,…
-
Presentation Slides|
Ensuring KM's Seat at the Table: Supporting Technical Expertise
At TechnipFMC, knowledge management has partnered with talent management to drive the definition and development of its new Technical Expertise Program, a four-tier technical…
-
Presentation Slides|
Make People Productive Without Driving Them Crazy
Organizations want their employees to be more productive—and most employees want that too. But despite everyone’s good intentions, the median knowledge worker spends 25…
-
Presentation Slides|
Mobilizing Knowledge Across the Army
At the U.S. Army Training and Doctrine Command (TRADOC), the journey to achieve "knowledge mobilization" began with an order by General Funk to "fix" knowledge management…
-
Presentation Slides|
How to Boost Customer Experience with BPM and Design Thinking
Frameworks and methods from customer experience management (CXM), business process management (BPM), and design thinking (DT) had been utilized in several Endress+Hauser…
-
Presentation Slides|
How Innovative is Your Approach to KM?
How do you imagine your approach to knowledge management will look one, two, or five years from now? Will you be considered indispensable, or will your KM approach fail to…
-
Presentation Slides|
Creating a Continuous Improvement and Process Driven Culture
Creating a culture is a complex challenge. CMI's Shared Service Center focused on four key elements—organization, language, technology, and methods—to develop a continuous…
-
Presentation Slides|
Supplier Spend Predictions and Forecasting: Best Practices
In these presentation slides, Bryan Baum, head of sourcing and procurement solutions at Anaplan, shares insights related to best practices for predicting and forecasting…
-
Presentation Slides|
Building the Roadmap Together: KM Highlights from APQC's Conference
Knowledge management has been on a wild ride for the past few years. KM teams must keep up with rapidly evolving needs for everything from search and discovery to virtual…
-
Presentation Slides|
5 Ingredients for Sustainable Transformation
Transformation can mean many things to many people - it could be a change to the organization, to ways of working, to systems and tools. It could be driven by a crisis, or a…
-
Presentation Slides|
How HR Can be a Cultural Influencer
In this webinar, APQC's Elissa Tucker and Nathanael Vlachos Ph.D. will equip you to better manage culture in your organization. Learn: Why organizational culture is…
-
Presentation Slides|
Tipping Points for KM at the Asian Development Bank
How do you change knowledge management in a 50+ year old organization, where knowledge management was understood as counting knowledge products and knowledge events? What are…
-
Presentation Slides|
Order-to-Cash: Performance Drivers for Success
In these presentation slides, APQC’s Marisa Brown and DSCI’s Kathy Colucci cover why organizations need strong foundational processes in times of disruption and rapid change…
-
Presentation Slides|
Optimizing Working Capital through a Digital Shared Services Center
As the biggest global crisis continues to unfold, SSCs retain their foothold as one of corporates' key levers to meet the pandemic's working capital demands. Establishing a…
-
Presentation Slides|
HR Shared Services: Key Trends and Performance Drivers
Organizations are finetuning the HRSS model to deliver optimal results. Find out how in this webinar showcasing the latest results from ScottMadden and APQC's HRSS…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.