Resource Library

Optimize Operations & Stay Competitive with Business Content & Accelerators

Optimizing business processes and effectively managing knowledge are vital for improving operational efficiency and maintaining a competitive edge. Integrating standardized…

Redefining Your Business Strategy through Effective Knowledge Management

Meta’s knowledge management (KM) initiative extended beyond the sales department to benefit cross-functional stakeholders. This session highlighted the value of KM and data…

Shrinking Cycle Times And Shifting Mindsets Through Metrics That Matter

Engaging with stakeholders is essential for driving improvements within any organization. It fosters open communication and collaboration, allowing teams to identify…

Spotlight on Knowledge Management: Generative AI Development & Deployment

In this eye-opening session, Dan Rasmus highlighted knowledge management (KM) as the hidden force driving successful AI implementation. This is a copy of the presentation;…

Spotlight on Process: Using a Process Inventory Framework for Transformation Success

Transformations fail at a staggering 70%, with projected global spending surpassing $3.4T by 2026. The primary culprit? The organizational complexity and chaos that…

Digital Transformation: Developing Business Process Models Using a Framework

In this session, attendees discovered how effective process modeling in the dynamic world of digital transformation exerts profound impact on organizational efficiency…

Don't Reinvent the Wheel: Start with the PCF

Looking to supercharge your transformation initiatives without having to start from scratch? This session explored how to leverage APQC’s Process Classification Framework …

Elevating Knowledge: Our Journey of Growth

This session explored how Rogue Credit Union aligned its knowledge management strategy with business goals to support growth. Attendees learned how fostering a culture of…

Everyone Is Happy...Until They Are Not

The finance team at Consumers Energy worked hard to provide their colleagues and business partners with the finance information they needed to do their jobs effectively. This…

From Disruption to Differentiation: Integrating Knowledge, Process, & Change

Organizations are navigating an unprecedented wave of disruption—from emerging technologies and data privacy issues to cultural transformation and economic uncertainty. As…

The Practice of Innovation: Maximizing Human + AI Collaboration in Process & Knowledge

Innovation expert and author Jeremy Utley, a Stanford adjunct professor, corporate leadership and exploration advisor, venture capitalist, and the author of Ideaflow: The…

Transforming Legacy Quality Management System into a Dynamic Process Architecture

This presentation reviewed a case study on revamping an outdated quality management system (QMS). Previously focused on ISO certification with minimal impact, the company…

Unlocking Change: The Japanese Approach to Knowledge-Powered Growth

Attendees learned the importance of change-championing "dynamos," those solution-minded individuals who can be instrumental in facilitating organizational shifts.Naoki…

Benchmark Gold Mining with the Old Prospector

This engaging session guided participants through the development journey, from identifying use cases and target audiences to effectively communicating the business value of…

Building a Championship Strategy: A Playbook for Impactful Knowledge Agendas

Knowledge is essential for creating effective policies and programs. Presenters offered a deep dive into understanding how Inter-American Development Bank (IDB) is leveraging…