Resource Library

Assess, Improve, and Benchmark Using the BEST Method

The BEST tool is a structured approach to gap analysis and improvement for an organization creating a Best Practice or an organization seeking a Best Practice as a benchmark…

Delivering a Process Thinking Culture

In an effort to de-mystify process work and reconnect with the organization's process thinking roots, the UPS Enterprise Business Process Management Office (eBPMO) set out on…

World Class Journey- Implementing Business Process Management Across Intel Finance

In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…

Curating a Process Mindset in Tech Finance

Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…

How Do We Do _____? Who Knows?

In 2016, Converse County School District was rudderless. It was facing new leadership and lacked standardized and documented processes. In order to embark on a path of…

2010 - 2020: A Performance Management Odyssey

Jennifer Martin-Johnson, Performance Management Specialist at Prince Georges Public Schools, was tasked with developing and implementing a comprehensive Performance…

Supporting Institutional Change Through Employee Engagement and Process Improvement

Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…

Giving Counselors and Support Staff Some Love

In this session, Adeeb Barqawi discussed how a large school district ensured that its support staff spent less time on paperwork and more time on what is most important,…