Resource Library

What to Expect in Process and Performance Management in 2025

At the close of 2024, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2025…

Practices That Drive BPM Program Success

According to APQC's research, 97% of organizations prioritize business process management (BPM) at their organization. In this webinar, APQC's Madison Lundquist discusses the…

Creating a BPM Playbook: Aligning Stakeholders One Tenet at a Time

This session covered how Cargill leveraged APQC's Tenets of Business Process Management (BPM) to create a Playbook for use by a global community of 350+ process practitioners…

The Role of Artificial Intelligence in Process Improvement and Knowledge Management

During this session, Google discussed how Artificial Intelligence, driven by Generative AI, is becoming a board-level topic for many businesses, and how it is set to…

Beyond Kaizen: Olympus' Inspiring Case Study on Driving Operational Excellence

In this webinar, GBTEC shares a captivating case study on the reinvention of Operational Excellence, where Stromberg and Geising-Eggers share transformative strategies that…

What to Expect in Process and Performance Management in 2024

APQC's process and performance management research team conducted its annual survey to understand the common challenges and priorities of practitioners in 2024. The survey…

Who Are the People of Process?

Effective process management is built on a foundation of dedicated process roles and responsibilities, both in the business and a dedicated process management function. In a…

Member Storytime: Integrating KM and Process for Success Slides

In this "Special Edition" webinar, Adeeb Barqawi from ProUnitas and Sean Floyd from Rocketship Public Schools shared their experiences and the value of integrating process…

Managing Process Knowledge

APQC's Jeff Varney, Cindy Hubert, and Lynda Braksiek share valuable insights from the 2023 conference and the latest research into aligning processes and knowledge management…

The Art of Managing Processes within Management Systems

Improvement of a process and maintaining a process framework is often a responsibility given to Business Process Analysts, Process Engineers and Business Excellence Managers…

Process Management Roles All Organizations Should Have

According to APQC’s 2023 priorities research, more than one-third of organizations have identified key skillsets individuals should have as a critical component in the…

Pratt & Whitney Operations Process Classification Framework (PCF) Journey

Pratt & Whitney is an aerospace engine manufacturer with many diverse and complex operations processes. Senior leadership recognized that the organization had strong…

Creating a Continuous Improvement and Process Driven Culture

Creating a culture is a complex challenge. CMI's Shared Service Center focused on four key elements—organization, language, technology, and methods—to develop a continuous…

Transformation from Within: Our OpEx Journey

Capital Group ranks among the world's oldest and largest investment management organizations. Over the last five years, it evolved its transformation practices from a single…

Redesign Your Process Audits: Link with Strategy and Improve your Maturity

Process audits are a norm in most industries and geographies; they are done for an array of reasons including, statutory requirements and internally for management assurance…