Resource Library

How to Use RPA & AI to Hyper-automate Your Processes: Drive Productivity Up and Costs Down

Businesses of today want to leverage automation, whether in its most minimal form or in its entirety. Robotic process automation (RPA) is that quiet murmur that has now…

World Class Journey- Implementing Business Process Management Across Intel Finance

In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…

Launching the Right Quality Initiatives

With so many quality methodologies—like Lean, DMAIC, and Six Sigma—at your fingertips, how do you choose the right one for your organization? Paul Orton discusses how…

Process and Performance Management Challenges and Solutions for 2018

At the start of this year, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in…

Coordinating between Improvement Disciplines to Add Value to Your Organization

Most large organizations support multiple “improvement” disciplines, including process improvement, knowledge management (KM), and others. But it’s rare that these groups…

What's Keeping your Peers Up at Night?: 2017 Process and Performance Management Challenges (Slides)

In December 2016, APQC's process and performance management group conducted an annual survey to understand the common challenges and priorities of practitioners in 2016, and…

Touring the Global State of Quality: Prominent Processes and Practices

At APQC’s 2016 Process Conference, Michael Barry & Jonathan Kraft conducted a session on the data highlights and discussion of ASQ's and APQC's Global State of Quality 2…

What's Keeping Your Peers Up at Night?: 2016's Process and Performance Management Challenges

In December 2015, APQC's process and performance management group conducted an annual survey to understand the common challenges and priorities of practitioners in 2015,…

Value-Driven Improvement Through Cross-Discipline Assessment

This is a presentation from APQC's 2015 Process Conference. In it, Advisory Services senior advisors Jeff Varney and Jim Lee discussed how to focus improvement initiatives on…

On The Road to Quality with Benchmarking Best Practices

To ensure the success of any strategy, measurement is key. Following a structured methodology can help you shorten your path to success. This presentation from MSS Management…

October 2015 Process and Performance Management Webinar: Advanced Quality Planning - How Far in Advance, & Who Should Join the Party

Advance quality planning has been established as a fundamental tool supporting successful product launches for manufacturers across various industries. On Thursday, October…