Resource Library

Creating Value in Mergers and Acquisitions

This presentation discusses an overview of the M&A process, pre-close planning, integration planning, key points for post-acquisition integration, and multi-industry lessons…

Robotic Process Automation: The Gateway to Process Improvement

The Federal Home Loan Bank of San Francisco took a grassroots approach in building its robotic process automation (RPA) Center of Excellence, starting slowly with ad-hoc get…

Emotional Connection and Influencing Change

Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…

How to Be an Influencer: What It Takes to Shape Organizational Culture

In the face of disruptions like COVID-19 and trends like the Great Resignation, the stakes of culture are higher than ever for organizations. Outdated mindsets threaten…

Make People Productive Without Driving Them Crazy

Organizations want their employees to be more productive—and most employees want that too. But despite everyone’s good intentions, the median knowledge worker spends 25…

Creating a Continuous Improvement and Process Driven Culture

Creating a culture is a complex challenge. CMI's Shared Service Center focused on four key elements—organization, language, technology, and methods—to develop a continuous…

Simplify Process Management to Amplify Success

Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…

Delivering a Process Thinking Culture

In an effort to de-mystify process work and reconnect with the organization's process thinking roots, the UPS Enterprise Business Process Management Office (eBPMO) set out on…

World Class Journey- Implementing Business Process Management Across Intel Finance

In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…

Reverse Engineering Organizational Resilency

In the wake of black swan events like COVID-19, leaders see building organizational resilience as an urgent priority. But it’s one thing to throw around “resiliency” as a…

How Neurosciences and Creativity Contribute to Better Change Involvement

Change is an almost pervasive constant in most organizations these days. Which puts stress on the teams managing the change, and can result in a natural resistance during…

How Digital Transformation Helps Utilities Drive Better Performance

A global energy transition is creating change—opportunities and challenges on multiple fronts across the industry value chain. As utility organizations face the future and…

Strike Team: A Case Study in Conscious Leadership

Government entities are known to be hierarchical, conservative, and characterized by silos. As such, it’s hard for government organizations to change. At APQC’s 2019 Process …

Building Momentum Together: Our Journey of Continuous Improvement

Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…

Shifting Organizational Climate, Culture and Expectations

When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…