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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides
Knowledge Transfer at Arup
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Presentation Slides
Take Virtual Collaboration to the Next Level
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Presentation Slides
Reward and Recognize Knowledge-Sharing Behaviors
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Presentation Slides
Emerging Practices for Provisioning Knowledge Directly within Technical Workflows and Environments
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Presentation Slides
Why Knowledge-Centric Organizations Need Enterprise Search to Thrive
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Presentation Slides
Benchmarking: Two Tales of Success
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Presentation Slides
TRaVIS - Documentation Management for Small Businesses
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Presentation Slides
Reverse Engineering Organizational Resilency
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Presentation Slides
An Interactive Conversation with 2020 Excellence in KM Recipients
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Presentation Slides
How to Transfer Knowledge: KM Essentials
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Presentation Slides
Supporting Institutional Change Through Employee Engagement and Process Improvement
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Presentation Slides
Giving Counselors and Support Staff Some Love
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Presentation Slides
Opportunities and Impact for Knowledge-Sharing Amid COVID-19
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Presentation Slides
Using AI to Identify Skill Gaps and Surface Hidden Expertise
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Presentation Slides
Managing Project Knowledge Through a Lessons Learned Process
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
