Resource Library

Reframing Digital: From Project to Competency

True digital transformation is not a one-and-done acquisition of new technology. It’s about building the strategies and skillsets that enable an organization to continuously…

How Digital Transformation Helps Utilities Drive Better Performance

A global energy transition is creating change—opportunities and challenges on multiple fronts across the industry value chain. As utility organizations face the future and…

FP&A: A Look Back and a Look Ahead

In this APQC webinar, guest speaker Brian Kalish (author and FP&A thought leader) discusses key challenges and opportunities in financial planning and analysis derived from a…

Data and You: Finding, Collecting & Organizing a Life

There is no denying that people are becoming more and more connected in today’s digital world. In this interactive workshop, technology leader and entrepreneur Chris Dancy…

Enabling Technology for Digital Transformation and Streamlined Processes

Today’s organizations contend with a distributed workforce, inefficient processes, increased competition, and customer demand, which are all key drivers of digital…

Simulation for Process Improvement

Simulation modeling provides a risk-free, cost efficient mean of examining the operation of complex processes and test improvement ideas before they are implemented. During a…

Designing a World Class Opportunity to Order Process

Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…

The Evolving Role of Data & Analytics

In this presentation at APQC's 2019 Process and Performance Management Conference, APQC's Marisa Brown and Andrea Stroud shared insights from several recent APQC research…

Digital Process Transformation: A Value-Driven Approach

When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…

Digital Divide - And What To Do About It

TechnipFMC’s Digital Services & Innovation group supports the organization through the rapid development of digital solutions to support customers and back-end operations. At…

When Life Doesn’t Add Up: Hyper Connected and Happy

Chris Dancy, known as “The World’s Most Connected Person,” Chris Dancy has spent over 25 years exploring the intersection of technology and healthcare. Through his experience…

Planning Your Digital Transformation Journey

In this APQC webinar, Rand Group’s Kevin DePree describes the steps necessary to plan a successful digital transformation journey. This is a copy of the presentation slide…

How Data and Process Simulation Can Achieve Operational Excellence

In this APQC webinar, Port of Vancouver’s Luis Lopez and Erez Iancu Ben Haim discuss how to predict the outcomes of your organizations’ decisions with the support of powerful…

Customer Journey Mapping: It’s Not Just for Product Teams Anymore

Between the rapid evolution of digital technologies and need to ensure human-centricity, organizations are looking at methodologies that help them incorporate an outside-in…