Resource Library

The Intersection of KM and Diversity, Equity, and Inclusion

Many organizations are rethinking their approach to diversity, equity, and inclusion (DEI), including how they can curtail bias and encourage diverse voices and perspectives…

Total Rewards Equity Audits: Overcoming Employer Challenges to Meet Market Demands

The markets have seen a huge rise in demand for pay equality data both from legislators and the public and it is predicted this trend will continue exponentially over the…

Embracing Digital Change in Today's Workplace: Enhancing Employee Engagement

In this APQC webinar sponsored by Esker Inc., Marisa Brown (APQC senior principal research lead) shares insights from APQC cross-functional research into how organizations…

Who Are the People of Process?

Times have changed, and business process management is changing as well. One thing is very clear: process management is more important than ever and its role and the people…

Digital Process Transformation: A Value-Driven Approach

When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…

How RPA Can Transform and Accelerate Shared Services

Robotic process automation has the potential to elevate the performance and contribution of shared services centers. Yet, fully realizing the benefits of RPA in shared…

How Walmart Built a Data-Driven Diversity and Inclusion Strategy

In this webinar, Donald Fan (senior director of global office of culture – diversity and inclusion at Walmart) shares key learnings, pitfalls to avoid, and areas of focus…

Re-Imagining Talent Management at GE Digital

During APQC's August 2019 human capital management webinar Megan Bickle, leader of integrated talent management, shares how GE Digital re-imagined talent management for…

How to Make Change Sustainable in an Era of Constant Change

At its simplest, change management is the actions and engagement tactics necessary to minimize resistance and enable the adoption of new behaviors that support the desired…

Engagement and the Employee Experience

The employee experience and a number of other techniques are receiving a lot of attention as new methods for engaging employees. Are organizations using these new engagement…

Impact-Based Hiring: How BASF Uncovers High Performers

During this webinar, Heidi Gerhard, director of leadership, organizational capability, and culture at BASF, talks about how BASF transformed It’s hiring approach to uncover…

How McGraw-Hill is Transforming Talent Acquisition

In this May 2019 webinar, Melissa Thompson, vice president of talent acquisition at McGraw-Hill, talked about how the organization is transforming its global recruiting…

Transforming the Employee Experience at IBM

From an April 2019 APQC webinar, IBM’s Benoit Hardy-Vallée presented five guiding principles that IBM used to transform HR and the employee experience.  Use Agile and…

Customer Journey Mapping: It’s Not Just for Product Teams Anymore

Between the rapid evolution of digital technologies and need to ensure human-centricity, organizations are looking at methodologies that help them incorporate an outside-in…

The Evolution of the Finance Talent Development Programs at Verizon

In this APQC webinar, Dawn Sieh, PhD, program manager of Verizon Finance shares the transformational journey of building a global Finance Talent Development program and the…