Resource Library

What's Really Happening in HR? Highlights from APQC's New Survey

In this webinar, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker shares the results of APQC's survey on the current state of the HR function. During…

Managing Knowledge Across the Employee Lifecycle

Every employee can benefit from knowledge management, but a new hire will benefit from different KM resources and activities than an expert nearing retirement. In this…

Embracing Digital Change in Today's Workplace: Enhancing Employee Engagement

In this APQC webinar sponsored by Esker Inc., Marisa Brown (APQC senior principal research lead) shares insights from APQC cross-functional research into how organizations…

How PepsiCo Is Transforming the Traditional Employee Survey

In this APQC webinar, PepsiCo’s Christopher Rotolo (vice president of PepsiCo’s global talent management and organization development) shares how PepsiCo re-imagined the way…

Let's Get Intentional About Accelerating and Sustaining Process Improvement Behavior Change

Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…

How RPA Can Transform and Accelerate Shared Services

Robotic process automation has the potential to elevate the performance and contribution of shared services centers. Yet, fully realizing the benefits of RPA in shared…

How Walmart Built a Data-Driven Diversity and Inclusion Strategy

In this webinar, Donald Fan (senior director of global office of culture – diversity and inclusion at Walmart) shares key learnings, pitfalls to avoid, and areas of focus…

Value Chains, Concept Models & Policy Busting: 3 Key Engineering Techniques for Escaping Silos

Silos continue to plague many organizations. They diminish lifetime customer experience, and act as a practical barrier to rapid product innovation and agile market response…

Re-Imagining Talent Management at GE Digital

During APQC's August 2019 human capital management webinar Megan Bickle, leader of integrated talent management, shares how GE Digital re-imagined talent management for…

How to Make Change Sustainable in an Era of Constant Change

At its simplest, change management is the actions and engagement tactics necessary to minimize resistance and enable the adoption of new behaviors that support the desired…

Tune up Your Training Process Using Benchmarks and Best Practices

From a May 2018 webinar, APQC’s principal research lead in human capital management, Elissa Tucker shows how to use benchmarking and best practices to assess and refine your…

Successfully Managing Project Knowledge

In this Webinar, APQC shares its newest research on the integration of knowledge and project management, including examples from leading organizations for how to use…

Benchmarking HCM Strategy

The days of convincing business leaders that talent matters are gone. Business leaders today know that talent and how it is managed can make or break organizational…

Strategic Workforce Planning: Best and Next Practices

In this webinar, APQC's Elissa Tucker (principal research lead, human capital management) and research sponsor IBM's Susan Steele (executive partner, global talent and…

Mentoring as a Catalyst for Knowledge Transfer and Network Building

At APQC's 2016 Knowledge Management (KM) Conference, APQC research program managers Elissa Tucker and Lauren Trees shared findings from APQC's 2016 best practices study, …