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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
A Conversation About Knowledge Management and Organizational Culture
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
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Presentation Slides|
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
In this webinar, Donald Fan (senior director of global office of culture – diversity and inclusion at Walmart) shares key learnings, pitfalls to avoid, and areas of focus…
Measure Spotlight Results
(1 - 5 of 3771 Results)Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage the business of information technology"
Personnel cost to perform the function "manage information technology", excluding depreciation/amortization, per $1,000 revenue
Total cost of IT development and maintenance, excluding depreciation/amortization, per $1,000 revenue
Total cost of IT planning and management, excluding depreciation/amortization, per $1,000 revenue
Total cost to perform the process group "develop and implement security, privacy, and data protection controls", excluding depreciation/amortization, per $1,000 revenue
