Resource Library

The Role of Artificial Intelligence in Process Improvement and Knowledge Management

During this session, Google discussed how Artificial Intelligence, driven by Generative AI, is becoming a board-level topic for many businesses, and how it is set to…

Emotional Connection and Influencing Change

Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…

Open Innovation: Realizing the Value of Ecosystem Collaboration

As organizations are transitioning to increasingly open business models, open innovation has become an essential driver of growth. IBM and APQC have been researching open…

Assess, Improve, and Benchmark Using the BEST Method

The BEST tool is a structured approach to gap analysis and improvement for an organization creating a Best Practice or an organization seeking a Best Practice as a benchmark…

Benchmarking: Two Tales of Success

Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…

Four Steps to Improve & Monetize Your Process Improvement Program

Most people understand that process improvement is valuable, but executives want to know how it will impact the bottom line. Overhauling complex business processes takes time…

Value Chains, Policy Busting and Concept Models - Key Engineering Techniques for Escaping Silos

Organizational silos negatively impact customers, employees, and the organization’s ability to innovate and be agile. How can organizations bust through these silos? At APQC…

Being Agile: Adapting Design Processes

Many companies are embracing Agile, a project management paradigm that stresses iteration, collaboration, self-organization, and customer centricity. However, people are…

Let's Get Intentional About Accelerating and Sustaining Process Improvement Behavior Change

Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…

Digital Process Transformation: A Value-Driven Approach

When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…