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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides
Process Toolkit to Challenge the As-Is
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Presentation Slides
Life After Love: What Happens After Communities of Practice Fail?
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Presentation Slides
Tips to Motivate Knowledge Sharing and Reuse
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Presentation Slides
KM Met Adult Learning: A Love Story
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Presentation Slides
Powering Knowledge Discovery and Knowledge Flow with Artificial Intelligence
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Presentation Slides
Using Design Thinking to Strengthen CoP Leadership and Measurement
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Presentation Slides
Leveraging SMEs as KM Practitioners in a Humanitarian INGO
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Presentation Slides
Anticipatory Knowledge Delivery
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Presentation Slides
When to Grow Your CoP Beyond Its Company Borders
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Presentation Slides
Changing Behaviors and Normalizing KM Across Your Organization
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Presentation Slides
Rethinking Performance and Career Management
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Presentation Slides
Blogging to Deliver More Than Hits
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Presentation Slides
KM as a Force for Transformative Organizational Change
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Presentation Slides
Mentoring as a Catalyst for Knowledge Transfer and Network Building
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Presentation Slides
Workplace Mentoring for Technical and Nontechnical Audiences
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
