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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides
An Interactive Conversation with 2020 Excellence in KM Recipients
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Presentation Slides
Road to Discovery: U.S. Army Engineer Research and Development Center
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Presentation Slides
Exploring Excellence in Knowledge Management
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Presentation Slides
Simulation for Process Improvement
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Presentation Slides
Strike Team: A Case Study in Conscious Leadership
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Presentation Slides
How Data and Process Simulation Can Achieve Operational Excellence
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Presentation Slides
Knowledge Mapping in Action
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Presentation Slides
Anticipatory Knowledge Delivery
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Presentation Slides
Is Collaboration without Chaos Possible?
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Presentation Slides
Changing Behaviors and Normalizing KM Across Your Organization
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Presentation Slides
Rethinking Performance and Career Management
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Presentation Slides
Blogging to Deliver More Than Hits
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Presentation Slides
Doing a Lot with a Little: Launching an International KM Initiative with Limited Resources
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Presentation Slides
Three Cs of KM Strategy: Collect, Connect, and Collaborate
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Presentation Slides
Mentoring as a Catalyst for Knowledge Transfer and Network Building
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
