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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Transforming Cognitive Interview Learnings into Global Competency Development
ExxonMobil began using cognitive interviews in 2010 to uncovered deep subject matter expertise. In 2014 the organization created the Policy Leadership Academy, which…
Measure Spotlight Results
(1 - 5 of 669 Results)Selling, general, and administrative (SGA) costs per business entity employee
Cycle time in days from identification of need for repatriation to date of transfer
Cycle time in days from receipt of leave of absence request to confirmation of approval/non-approval issued to employee
Number of FTEs that perform the process group "manage employee information" per $1 billion revenue
Number of FTEs that perform the process group "redeploy and retire employees" per $1 billion revenue
