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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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  • Presentation Slides
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    The Language of Engagement

    Everyone wants engagement - but few know how to define it, which makes it a challenge to pursue, measure, prompt, and reward. We know engagement is critical to learning,…