
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides
Process Toolkit to Challenge the As-Is
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Presentation Slides
Transformation from Within: Our OpEx Journey
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Presentation Slides
An Interactive Conversation with 2020 Excellence in KM Recipients
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Presentation Slides
How Do We Do _____? Who Knows?
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Presentation Slides
2010 - 2020: A Performance Management Odyssey
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Presentation Slides
Supporting Institutional Change Through Employee Engagement and Process Improvement
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Presentation Slides
Giving Counselors and Support Staff Some Love
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Presentation Slides
Combining Lean Six Sigma with Agile Development and Change Management to Drive Sustainable Change
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Presentation Slides
Exploring Excellence in Knowledge Management
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Presentation Slides
Enhancing Business Value Through Project Training & Mentoring
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Presentation Slides
Lean Approach to Process Improvement
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Presentation Slides
Building Momentum Together: Our Journey of Continuous Improvement
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Presentation Slides
Shifting Organizational Climate, Culture and Expectations
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Presentation Slides
Value Pursuit Utilizing Enterprise Process Optimization and Standardization
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Presentation Slides
Influencing Change through Process Visualization
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement