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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides
Process Toolkit to Challenge the As-Is
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Presentation Slides
Transformation from Within: Our OpEx Journey
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Presentation Slides
An Interactive Conversation with 2020 Excellence in KM Recipients
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Presentation Slides
How Do We Do _____? Who Knows?
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Presentation Slides
2010 - 2020: A Performance Management Odyssey
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Presentation Slides
Supporting Institutional Change Through Employee Engagement and Process Improvement
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Presentation Slides
Giving Counselors and Support Staff Some Love
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Presentation Slides
Combining Lean Six Sigma with Agile Development and Change Management to Drive Sustainable Change
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Presentation Slides
Exploring Excellence in Knowledge Management
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Presentation Slides
Influencing Change through Process Visualization
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Presentation Slides
Moving from Great to World-Class Using Process Improvement and Innovation
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Presentation Slides
Lean Approach to Process Improvement
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Presentation Slides
Building Momentum Together: Our Journey of Continuous Improvement
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Presentation Slides
Shifting Organizational Climate, Culture and Expectations
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Presentation Slides
Developing Meaningful Assessment and Reporting Processes
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
